Speaking of rude guests, here's my story for the day:
Got a call at 9:00 AM just while I was getting breakfast on the table for some late risers. Said "Hi, I'm so and so and will be checking in tonight." I said, "Yes, for your anniversery, and we'll be upgrading your room today. What time can we expect you, and he said noon. I replied that our earliest check-in is available at 3. "Well, we're coming at noon." I said, "You did sign a policy page when you made your reservation and it does state that check-in is strictly at 3 or later." Then he said "I'm really calling to book 2 massages for my wife and I tonight and what is the latest possible time we can get our massages?" Me: "Well, I sent you an email when you booked suggesting our Romance Package or a couples massage, but I did say we need 48 hours notice. However, I will check with our therapist, see if she can come tonight, and I'll call you back." Him: "That's 35 an hour, right?" "No, our romance package is 35, massage is 55 an hour plus tip, all paid directly to our therapist..." and while I'm still talking and explaining things, he blurts out "We're just going to forget all about it then!" and hangs up on me mid-sentence. Was not real sure if he was canceling everything or just the massage request.
Hubby just got home from the dentist and after repeating the exchange, he says "Cancel the reservation. He showed you who he is and what he's like and that's only the beginning." I thought about it, feeling sorry for his wife for a minute, then called back and got his wife on the phone. He was not available. "I'm sorry for any inconvenience, but your husband called earlier today, was very rude and demanding, then hung up on me while I was still speaking. As a response to that kind of disrespect, I am canceling your reservation. There will be no charge to your card. I have a number here for another bed and breakfast in the area with an opening, if you'd like it." She says, no thanks and I say good-bye. She had no questions, did not appear surprised, my guess is he is even more abrupt and rude at home. The B & B # I was going to give him is for an innkeeper in our area who is infamous for being rude to guests. Has actually blown up at them several times! I felt they deserve each other and might possibly even put each other in their place before the night was out!
I feel free, and am glad I took hubby's advice..