I FORGOT THAT THE POOTER FROM 2010 HAD DOWNLOADED MY OLD FILES INTO A SPECIAL DESKTOP NAME WITH DOCUMENTS, PICTURES, ETC UNDER THAT NAME IN DESKTOP AND THEN THERE WAS A FILE FROM THAT POOTER WITH DOCUMENTS, PICTURES, ETC. SO THE TECH DOWNLOADED THE DOCUMENTS, PICTURES, ETC BUT NOT THE MAIN GROUP -oops, not shouting, just did not realize caps lock was on. This explains why it only took an hour to load my stuff from Car bon ite. I am now, after 3 days, almost done restoring my photos. When that is done, I will call them again to restore my documents - Word, Excel, etc since that is where my ledgers, Minutes, etc are stored. Once we got Out look sending, all was well. This tower is smaller than the last one. Each time, the tower gets smaller, probably partly because they do not take the hard floppy disks any longer - cannot call them floppy because they were not floppy any more at the end.