When we slow down a bit I am adding a new link on the home page for those folks who 'only want to check availability'. That is where I will add the info HF uses to state I will be looking at the very same calendar if they call me.
I will also be adding info that, yes, ALL of our rooms have windows in them!!! We're not so busy that you have to sleep in a closet!
I get all of your calls as well. Had one last night where the caller wanted to put 4 adults and a child in one room. I kept telling him the room was only for 4, no more. He kept arguing it was just a baby, a little kid. I finally had to say that we consider children to be humans and only four humans can be in that room at one time, no matter the size.
Maybe that's what I have to put on the website - humans. Not guests, because kids are luggage not guests..
Madeleine said:
I get all of your calls as well. Had one last night where the caller wanted to put 4 adults and a child in one room. I kept telling him the room was only for 4, no more. He kept arguing it was just a baby, a little kid. I finally had to say that we consider children to be humans and only four humans can be in that room at one time, no matter the size.
Maybe that's what I have to put on the website - humans. Not guests, because kids are luggage not guests.
Maddie, I've started blaming the Fire Marshall. It is much easier to blame some figure than to say I have rules. The FM mandates I can only have 4 breathing humans in this room. Unless that baby is a sugar baby it is placed in the count.
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You can also say your insurance only covers so many - our technical max is 24 but im covered for up to 30 just in case!
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That's the one I use, we're insured up to 6.
Yes people....a 2 yo is still a PERSON and just because he/she sleeps in your bed does not negate that fact.
No, I can't put 4 people in 1 double room even if you have got sleeping bags.
It's the ones that think they're going to pay for a double room and then put 3 people in it at the same price that really get my goat.
I've had two instances of people turn up with toddlers this year that weren't on the booking even though our conditions on our booking page clearly say no babies or young children When I do some jiggery pokery on the website this winter I'm going to amend the "persons" selector on my booking form from just persons 1 - 6 as it is now to
Adults
Children (over 10)
Children (Under 10)
and write the vaildation so that if people select >0 children under 10 it will say on the screen that we don't accept them and not allow them to continue.
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