Madeleine
Well-known member
- Joined
- Sep 29, 2011
- Messages
- 7,990
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I'm not by nature a generous person. I've learned doing this job that being generous is not necessarily a bad or hard or difficult thing to do.
So, my problem...
A guest called earlier in the year to cancel her stay. It was ok at that point because we had no one in the house but her.
I extended her deposit to another stay made at that point. She canceled again. And again. She just called and wanted to use her deposit tonight because, 'it expires next year sometime.'
It's people like this who make the policies so long and involved.
OTOH, another guest had to cancel this weekend. She called yesterday and said she was sorry, she knew she had to pay for the whole weekend, etc.
It's people like this who make the policies short and sweet.
Being generous with guest B was easy. Guest A not so much and never again. I think bring generous to repeat guests is the way to go. Everyone else has no skin in it and doesn't really deserve the generosity.
YMMV.
So, my problem...
A guest called earlier in the year to cancel her stay. It was ok at that point because we had no one in the house but her.
I extended her deposit to another stay made at that point. She canceled again. And again. She just called and wanted to use her deposit tonight because, 'it expires next year sometime.'
It's people like this who make the policies so long and involved.
OTOH, another guest had to cancel this weekend. She called yesterday and said she was sorry, she knew she had to pay for the whole weekend, etc.
It's people like this who make the policies short and sweet.
Being generous with guest B was easy. Guest A not so much and never again. I think bring generous to repeat guests is the way to go. Everyone else has no skin in it and doesn't really deserve the generosity.
YMMV.