Trip Advisor stars

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JunieBJones (JBJ)'s picture
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Trip Advisor the enigma.

We have 16 reviews - 15 all are 5 star and only 1 is 4 star.  So on my overall it shows 5 1/2.  What is the law of averages?

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and only one is

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Just t'aint fair!

 

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JunieBJones (JBJ)'s picture
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I think any negative reviews should be left alone, and just say Thank you and we hope blah blah blah.  No point addressing it.

Morticia's picture
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Would definitely like to know which guest just dinged me on the beds not being comfortable. I'd certainly like to know which room as the majority of the guests say they are very comfortable beds and some have gone so far as to strip them to find the manufacturer's name.

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Willowpondgj's picture
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99% of ours LOVE our beds and then you get the one who couldn't sleep because it was too this or too that, you just can't please everyone!

I can't sleep in another bed because it's not MY BED! But I wouldn't knock a place for that, it's me not the bed! And I fully acknowledge that!

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Did they put it on TA?? There is usually a link to send them an email. I would EMAIL them and ask and say "why didn't you tell me"??? I would write a management reponse to it.

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catlady wrote:

Did they put it on TA?? There is usually a link to send them an email. I would EMAIL them and ask and say "why didn't you tell me"??? I would write a management reponse to it.

I hadn't thought of emailing them from TA. Thanks. Not putting a mgmt repsonse because that is under the 'disliked' question and not in the text of the review. Don't want to bring it right to the forefront, know what I mean? So the email is a good idea.

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It definitely has me befuddled too.

First of all - my heart sinks into my shoes when I see the number of reviews has gone up - I always fear the worst.

All our reviews so far however have been super (knock on wood) but we're still only shown as 4.5 stars.  I'd love to get to that 5 star but I'll let nature (and tripadvisors algorithmn) take its natural course ..... while maintaining a degree of frustration in the meantime

Willowpondgj's picture
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I'm such a PITA!

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Trip Advisor states the following regarding their star ratings:

"A summary score based on quality, quantity and age of traveler ratings." 

It does not state anything on how they base the quality but assume it must have something to do with the helpful question.  As reviews age, or if the poster only has one or two posts, they loose creditablity.  So, if a guest just signs up just to post a review on your place, and never does another, over time the review looses creditability. 

They are really going all out now to qualify the review too.  I just received a call from a past guest from England.  He said, well I posted a review on TA and it JUST made it on the site.  He said that he received 2 emails to confirm that he was a 'real' poster and had really stayed at our B&B. 

What bothers me is that it takes a real dedicated guest to go through all the trouble to post on TA, while this makes the site more reliable it also will detour some from going through all this.  My worry is that the most dedicated posters may turn out to be those PITA's that just left.....

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Copperhead wrote:

Trip Advisor states the following regarding their star ratings:

"A summary score based on quality, quantity and age of traveler ratings." 

It does not state anything on how they base the quality but assume it must have something to do with the helpful question.  As reviews age, or if the poster only has one or two posts, they loose creditablity.  So, if a guest just signs up just to post a review on your place, and never does another, over time the review looses creditability. 

They are really going all out now to qualify the review too.  I just received a call from a past guest from England.  He said, well I posted a review on TA and it JUST made it on the site.  He said that he received 2 emails to confirm that he was a 'real' poster and had really stayed at our B&B. 

What bothers me is that it takes a real dedicated guest to go through all the trouble to post on TA, while this makes the site more reliable it also will detour some from going through all this.  My worry is that the most dedicated posters may turn out to be those PITA's that just left.....

This explains why so few register to review. I went and looked at some of the reviewers of my place and many have only registered to review me. There are a few that are more than a couple of years on the review cycle, but most are first timers.

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Copperhead wrote:

What bothers me is that it takes a real dedicated guest to go through all the trouble to post on TA, while this makes the site more reliable it also will detour some from going through all this.  My worry is that the most dedicated posters may turn out to be those PITA's that just left.....

Guests who had a good stay will go thru less aggro to post that it was a good stay than guests who had a bad stay. Guests who had a bad stay will find every possible outlet for their rage.

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I had to repost a TA review 3 times before it stuck!  The first time I received an email from TA asking me to click a link to let them know I had wrote the review, well, I was not going to click a link and receive some virus, so I emailed TA to find out if it was their email,  but they NEVER got back with me.  So, since I didn't click the link they deleted my post.  I reposted it and it was pending for several days, then it was deleted AGAIN, I emailed them again but they never replied to my 2nd email!!  I reposted it again and it finally posted.....I guess the less uptight person would have just left it be after the first time, but I was going to get that review posted if it killed me

If TA is going to have a "contact us" button and you are asking a question shouldn't there be some responsibility on their part to email you back????  Hey, where's that guy from TA that posted her awhile back?

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"A summary score based on quality, quantity and age of traveler ratings." 

I THINK IT IS JUST TOTALLY UNFAIR THAT THEY RATE THE REVIEW ON THE "AGE OF TRAVELER"! HOW DARE THEY!  HOW DISCRIMINATORY! I'M GOING TO WRITE A LETTER!

Just kidding!  Could those words possibly be misconstrued, misunderstood? Could I possibly have read that and not interpreted it properly?

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You are too funny

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swirt's picture
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LOL  Thanks for the laugh.  Smiling

greyswan's picture
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we've had good reviews on TA too... I was surprised to see them.

IvyLee's picture
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One X factor with trip advisor is the 'Was this review helpful?' buttons they have.  Depending on how many people rate the review helpful/unhelpful and how many people have sent accolades to that reviewer, it can influence and weight the various reviews.  I know if enough peopel click that a review was un-helpful, that review will have less weight than one that is highly rated.  I don't the specific numbers, but from what I understand that is part of teh equation as well.

JunieBJones (JBJ)'s picture
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IvyLee wrote:

One X factor with trip advisor is the 'Was this review helpful?' buttons they have.  Depending on how many people rate the review helpful/unhelpful and how many people have sent accolades to that reviewer, it can influence and weight the various reviews.  I know if enough peopel click that a review was un-helpful, that review will have less weight than one that is highly rated.  I don't the specific numbers, but from what I understand that is part of teh equation as well.

Thank you for saying that. I always click the review was helpful on colleagues T.A. pages.

GeorgiaGirl's picture
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Is the click only good if you click the review was helpful??  What if you click "no"? 

JunieBJones (JBJ)'s picture
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GeorgiaGirl25 wrote:

Is the click only good if you click the review was helpful??  What if you click "no"? 

I always wonder about that too? What does NO IT WAS NOT HELPFUL actually do?

IvyLee's picture
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The 'Not Helpful' clicks will on a negative review will detract from the weight a given review has for a particular site as well as for that particular user as well.

Willowpondgj's picture
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We currently have 13-5 star reviews and yet we are #2 behind another inn with 13 reviews at 4.5 stars...I don't get it!

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I guess we should all click that your reviews were helpful Smiling  Ack!  It's a mystery to me too...I think there's a definite relationship with hotels.com and also longevity on the web. 

Willowpondgj's picture
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I'll click yours if you click mine!

YellowSocks's picture
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Me, too!

=)
Kk.

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Another issue I've had on TripAdvisor when running a search is that it will only show me hotels/b&bs within the town I provide--no suburbs or outskirts. I like how hotels.com and other search engines do a radius. Is there a work-around I'm missing from either the perspective of an inn or potential guest?

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I know, I know....it's so weird.  We have 7 reviews now - all 5 stars, all 5 stars within the reviews.  We are rated 4.5 stars.  Other B&Bs have 12 reviews, 4 reviews and no reviews.  The ones with reviews have some not so good reviews.  We just now moved to #2.  The 4th B&B has been out of business for longer than we've lived here.  It is weird and we'll probably never be able to figure it out, but I am happy that people like it here

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Congratulations!!  We have got many reservations just from the reviews on TA.  We are getting more and more guests booking and they said they found us on TA. 

I know we use TA when we travel.  

Morticia's picture
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I noticed all of a sudden that I have 5 stars. Even tho I have several 4 stars ratings. No clue.

trishany's picture
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We were very excited when we read our first reviews -- made us very, very happy.  Come to find out that ANYONE can post there, as one of our guests (an exec with a computer company) told us. So, now, we don't hold much creedance with them.       

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Of course anyone can post there..that is the point. You had better pay attention to Trip Advisor...it is just about the FIRST place anyone traveling looks to see how the inn or hotel is rated.  I ALWAYS check TA before I make any plans to go anywhere...that is just the way it is!!

My best friends who are ranked # 2 in the country have certainly benefited from it!!! EVERYONE who stays with them says they "found them on Trip Advisor" Their business has SKYROCKETED because of itSmiling

Jay Karen was on here awhile back asking for input from innkeepers as they are meeting with them in Sept.  Find that post and reply to him with all of these issues. This is one big major thing PAII is undertaking for the industry...the first in many many years...and we should be thankful for them finally taking on this challenge....even if you aren't member of PAII.

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Yup, yup, great site.

Morticia's picture
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trishany wrote:

We were very excited when we read our first reviews -- made us very, very happy.  Come to find out that ANYONE can post there, as one of our guests (an exec with a computer company) told us. So, now, we don't hold much creedance with them.       

Who did you think posted to TA? Travel writers? It's the people who stay with you. If it isn't the people who stya with you, then you can open a grievance with TA.

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Yes, yes all the people who posted stayed with us.  I didn't even know about TA. 

When I found out about TA, I went to the site and there were six reviews for us.

 

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trishany wrote:

Yes, yes all the people who posted stayed with us.  I didn't even know about TA. 

When I found out about TA, I went to the site and there were six reviews for us.

 

Very good reviews, too! Good job!

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You, too, Bree, congrats!!!

IvyLee's picture
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It's the probability will influence all outcomes in the long term...So it's a good thing for you only gamblers rely on the law of averages! 

That's great to have that many positive reviews.  TA is sort of bizarre.  I recently stayed a B&B for my anniversary, and it was fantastic, the food, rooms, and everything else was really well done and you could tell the couple running it really knew their stuff.  When I came home I decided to write something nice on TA about our stay, and I was honestly shocked to find all the negative reviews about this place.  Some of them were posted only a few weeks before our stay, so unless it was the 'Jeckyll and Hyde bed and Breakfast' they must be made up.

This is one of the funniest things I've ever seen on TA.

http://tinyurl.com/3antxz

 

JunieBJones (JBJ)'s picture
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IvyLee wrote:

It's the probability will influence all outcomes in the long term...So it's a good thing for you only gamblers rely on the law of averages! 

That's great to have that many positive reviews.  TA is sort of bizarre.  I recently stayed a B&B for my anniversary, and it was fantastic, the food, rooms, and everything else was really well done and you could tell the couple running it really knew their stuff.  When I came home I decided to write something nice on TA about our stay, and I was honestly shocked to find all the negative reviews about this place.  Some of them were posted only a few weeks before our stay, so unless it was the 'Jeckyll and Hyde bed and Breakfast' they must be made up.

This is one of the funniest things I've ever seen on TA.

http://tinyurl.com/3antxz

 

You never know where those reviews come from.  I HOPE YOU WRITE THEM A GOOD ONE.

I stayed at a B&B from a member of this forum and got knocked back left and right every time I wrote a review on TA.  It never stuck.  I emailed them and told them I STAYED THERE! I HAVE A RCPT!  They would not let it stick.

I may have stayed at that UK place.  The rooms were so small I COULD NOT GET MY ONE PIECE OF LUGGAGE IN THE DOOR and had no place for it in the room.  I kid you not. Pathetic.  One piece of toast with marmalade was the breakfast.  It was RECOMMENDED by BRITISH AIRWAYS. I WROTE THEM A LETTER and they said TOUGH.

Morticia's picture
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Definitely Fawlty Towers material. I am a little intrigued, tho, by one of the reviewers who stated he paid $650 US but his entire review was definitely written by a Brit.

YellowSocks's picture
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Not sure "funny" is the word that comes to mind...

=)
Kk.

IvyLee's picture
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I think I was laughing so hard as I read through it because it is exactly like 'Fawlty Towers'.  I almost think it's fake.  For instance, anyone familiar with the joys of 'The Office' will know about this wonderful B&B.

http://tinyurl.com/yo5dhl

 

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