Highlands John
Well-known member
- Joined
- Apr 16, 2010
- Messages
- 2,070
- Reaction score
- 3
We've recently joined boo king dot com, just to give them a try and see how it goes.
We're managing our availability with them judiciously because I don't want their bookings (and commission charges) when I can fill the rooms myself. The aim is to increase our occupancy in the shoulder months and winter.
Unfortunately I made a mistake on the availability when I set us up which meant I got a booking for a room which was already booked. They are very uncooperative in this situation and their response was in my opinion overly biased towards the guest. Their rule is that the guest has to be offered alternative accommodation of at least the same star rating and you have to compensate the guest for the difference between your quoted price and the price of their alternative booking. you also still have to pay the commission on the booking.
I can understand this in a situation were the guest arrives and there is no room for them, however in our instance I noticed the error as soon as I picked up the booking (within 2.5 hours, 3 days before check-in) and contact the guest. The guest decided to milk it for all it was worth and complained about how his holiday and all his plans for tours were ruined. That aside, my biggest grievance is that if someone books a 4* B&B you can't then claim that a 4* hotel is an equivalent (not in the UK anyway, it's a great deal more expensive) Anyway, I paid for my error and I'll be doing all I can to ensure it doesn't happen again.
That left a bad taste in the mouth, of the 3 bookings who've been through the door, one couple booked a double room for 2 adults and then turned up with a toddler in their arms (even though our b.c policy clearly states no babies and young children) and I've had two reviews, one gave us 10 / 10 for everything except for staff which was 7.5 / 10 (don't know what we did there).
Some other local businesses rave about b.c and how it saved their business, I think this speaks volumes on their own marketing prowess. Others have complained of people turning up with children not on the booking, trying to put two people in single rooms and general problem guests from them.
All in all, I'm getting the feeling that b.c is really not worth the hassle when we can achieve 65% occupancy on our own, especially at 15% commission.
I wonder what experience others have had???
We're managing our availability with them judiciously because I don't want their bookings (and commission charges) when I can fill the rooms myself. The aim is to increase our occupancy in the shoulder months and winter.
Unfortunately I made a mistake on the availability when I set us up which meant I got a booking for a room which was already booked. They are very uncooperative in this situation and their response was in my opinion overly biased towards the guest. Their rule is that the guest has to be offered alternative accommodation of at least the same star rating and you have to compensate the guest for the difference between your quoted price and the price of their alternative booking. you also still have to pay the commission on the booking.
I can understand this in a situation were the guest arrives and there is no room for them, however in our instance I noticed the error as soon as I picked up the booking (within 2.5 hours, 3 days before check-in) and contact the guest. The guest decided to milk it for all it was worth and complained about how his holiday and all his plans for tours were ruined. That aside, my biggest grievance is that if someone books a 4* B&B you can't then claim that a 4* hotel is an equivalent (not in the UK anyway, it's a great deal more expensive) Anyway, I paid for my error and I'll be doing all I can to ensure it doesn't happen again.
That left a bad taste in the mouth, of the 3 bookings who've been through the door, one couple booked a double room for 2 adults and then turned up with a toddler in their arms (even though our b.c policy clearly states no babies and young children) and I've had two reviews, one gave us 10 / 10 for everything except for staff which was 7.5 / 10 (don't know what we did there).
Some other local businesses rave about b.c and how it saved their business, I think this speaks volumes on their own marketing prowess. Others have complained of people turning up with children not on the booking, trying to put two people in single rooms and general problem guests from them.
All in all, I'm getting the feeling that b.c is really not worth the hassle when we can achieve 65% occupancy on our own, especially at 15% commission.
I wonder what experience others have had???