Online Booking Discount?

Bed & Breakfast / Short Term Rental Host Forum

Help Support Bed & Breakfast / Short Term Rental Host Forum:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.

white pine

Well-known member
Joined
Feb 2, 2010
Messages
939
Reaction score
0
Just wondering how many of you offer online booking discounts. DH seems to think everyone books online now and does not expect a discount for that. Seems so many who book online call anyway, we are thinking of increasing our extended stay discount and doing away with online booking discount. What do you do?
 
We've never had an online booking discount. Most come in online and the ones that call I tell them I'm not in the office and it would be more secure and their room will be booked immediately if they do it online. I also ask if they want me to walk them through it on the phone. It sounds like I'm so helpful, but I really just want them to click for the policies.
 
I currently don't offer one but have been toying around with the idea once again after the last few weeks. I currently am booking over 80% by phone. Even when people are right on my site, they call.
Every page has not one but 2 'call to action' buttons. One for 'check availability' another 'book now'. We made the 2nd as we thought maybe some may be afraid they would be roped into booking when they are just looking for prices, dates.

I am not currently being asked for discounts (1-2 here their) so that is not the reason for the call rather than booking on line.
Scratching head. Maybe they just like my voice
wink_smile.gif
 
I'm be more likely to call it a penalty for NOT booking online. Online gets my best rate. If they call it's a little higher, as punishment for bothering me, and not clicking my online "I agree to the terms" box.
 
I currently don't offer one but have been toying around with the idea once again after the last few weeks. I currently am booking over 80% by phone. Even when people are right on my site, they call.
Every page has not one but 2 'call to action' buttons. One for 'check availability' another 'book now'. We made the 2nd as we thought maybe some may be afraid they would be roped into booking when they are just looking for prices, dates.

I am not currently being asked for discounts (1-2 here their) so that is not the reason for the call rather than booking on line.
Scratching head. Maybe they just like my voice
wink_smile.gif
.
I got a semi answer to this last week, 'I don't put my cc online anymore, the number has been stolen too many times.'
 
We did a book online discount a few years ago. It seemed to work during the time it was in place.
I don't look for book online discounts.
And, just checked, the place I always complain about is still charging extra if you DO book online.
If you think an extended stay discount would help drive more longer stays that's an option.
 
I currently don't offer one but have been toying around with the idea once again after the last few weeks. I currently am booking over 80% by phone. Even when people are right on my site, they call.
Every page has not one but 2 'call to action' buttons. One for 'check availability' another 'book now'. We made the 2nd as we thought maybe some may be afraid they would be roped into booking when they are just looking for prices, dates.

I am not currently being asked for discounts (1-2 here their) so that is not the reason for the call rather than booking on line.
Scratching head. Maybe they just like my voice
wink_smile.gif
.
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
 
Dear Guest "You do the work, you enter the info -which is spelled correctly, vs me trying to head your bad connection and accent afar off...and check the agree to policies button and you WILL SAVE $10!:
Incentive to book online. $10 is $10
Always, 100% of the time, book online, save $10. or more if the spirit moves me...
lightbulb.gif
 
I currently don't offer one but have been toying around with the idea once again after the last few weeks. I currently am booking over 80% by phone. Even when people are right on my site, they call.
Every page has not one but 2 'call to action' buttons. One for 'check availability' another 'book now'. We made the 2nd as we thought maybe some may be afraid they would be roped into booking when they are just looking for prices, dates.

I am not currently being asked for discounts (1-2 here their) so that is not the reason for the call rather than booking on line.
Scratching head. Maybe they just like my voice
wink_smile.gif
.
copperhead said:
Scratching head. Maybe they just like my voice
wink_smile.gif
Well you are pretty cute.
kiss.gif

 
I currently don't offer one but have been toying around with the idea once again after the last few weeks. I currently am booking over 80% by phone. Even when people are right on my site, they call.
Every page has not one but 2 'call to action' buttons. One for 'check availability' another 'book now'. We made the 2nd as we thought maybe some may be afraid they would be roped into booking when they are just looking for prices, dates.

I am not currently being asked for discounts (1-2 here their) so that is not the reason for the call rather than booking on line.
Scratching head. Maybe they just like my voice
wink_smile.gif
.
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
.
white pine said:
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
Okay, so let me go to your website, I think I do follow your blog so will find it.
Yikes!
No that is not a good yikes. :(
how can I check availability it shows them all x-d put and immediately gives me a waiting list! I have not even put a date in yet! Get the layout changed WHITE PINE! Let me put in the date to see what you have...
okay AND you have it in a window so it is not showing SECURE. See the comments to Copperhead...same issue:
http://www.WHITEPINE.com/reserve-online.htm
Don't give them 10%, five them $10, it sounds more real, and will give you more $ in the long run. I am sure they are more than one night, typically, aren't they?
 
Copps,
This is a reason, the page does not show it is secure:
http://v2.reservationkey.com/COPPERHEAD/ResPage/
You need to show this:
Claiborne House https://v2.reservationkey.com/CHBB/291/
Lesmeister https://v2.reservationkey.com/587/reserve
the "S" after http means SECURE, and the locked keypad icon in GREEN are paramount. I would not book on your online rez without seeing those either.
 
Copps,
This is a reason, the page does not show it is secure:
http://v2.reservationkey.com/COPPERHEAD/ResPage/
You need to show this:
Claiborne House https://v2.reservationkey.com/CHBB/291/
Lesmeister https://v2.reservationkey.com/587/reserve
the "S" after http means SECURE, and the locked keypad icon in GREEN are paramount. I would not book on your online rez without seeing those either..
Joey Bloggs said:
Copps,
This is a reason, the page does not show it is secure:
http://v2.reservationkey.com/COPPERHEAD/ResPage/
THANKS - being fixed as I type this!
 
Me I have sort of the reverse problem which I have just solved or think I have - when you sign with OTA's you sign in the contract you will not do a cheaper price than them on your own web site = this made a problem as guests didn't have a direct incentive to book directly with me so just went on booking.com or whatever making me pay 15%
Now however was given an excellent tip by a fellow BB owner who uses the same software as us on how to set up a discount code or in my case various codes ie one for different levels of discount or so I can see if a particular add is generating bookings ie I have advertised in the Harrogate International Festival Brochure with a discount for booking direct with a discount code so I can see where that comes from.
I have also done fridge magnets with it on which are very popular and when we do our next batch of keyrings it will be on them as well.
ie Camb1 for keyrings, Camb2 for HIF add, Camb3 for brochure and so on which means I know where the reservations are coming from even if they book through my own web site ie what is working.
 
OK, let me open my big mouth and say what I think is going on when people call instead of making reservations online.
We market ourselves as "a better way to stay"...more personal, with more human touches and individual consideration. So why are we surprised that the prospective B+B guest wants to talk to a real person, be reassured and feel a connection to the innkeeper before booking. They are not staying at a hotel with an anonymous front desk clerk who just gives them their key. They are choosing to stay in a home, run by the owner (usually), where they will be treated more like friends than like strangers. That's why they choose to stay at a B+B....so why should it surprise anyone that many want to interact on a personal level with their hosts before laying down their hard-earned cash? For many, especially the older generation, it is the first, important step in planning the B+B stay. The younger crowd was raised with the computer, does not expect much personal interaction and is always in a rush. For them, on-line booking is the ONLY way to go. As a result, we should not be surprised if they arrive like strangers and leave like strangers.
 
OK, let me open my big mouth and say what I think is going on when people call instead of making reservations online.
We market ourselves as "a better way to stay"...more personal, with more human touches and individual consideration. So why are we surprised that the prospective B+B guest wants to talk to a real person, be reassured and feel a connection to the innkeeper before booking. They are not staying at a hotel with an anonymous front desk clerk who just gives them their key. They are choosing to stay in a home, run by the owner (usually), where they will be treated more like friends than like strangers. That's why they choose to stay at a B+B....so why should it surprise anyone that many want to interact on a personal level with their hosts before laying down their hard-earned cash? For many, especially the older generation, it is the first, important step in planning the B+B stay. The younger crowd was raised with the computer, does not expect much personal interaction and is always in a rush. For them, on-line booking is the ONLY way to go. As a result, we should not be surprised if they arrive like strangers and leave like strangers..
thumbs_up.gif
Well said
 
I currently don't offer one but have been toying around with the idea once again after the last few weeks. I currently am booking over 80% by phone. Even when people are right on my site, they call.
Every page has not one but 2 'call to action' buttons. One for 'check availability' another 'book now'. We made the 2nd as we thought maybe some may be afraid they would be roped into booking when they are just looking for prices, dates.

I am not currently being asked for discounts (1-2 here their) so that is not the reason for the call rather than booking on line.
Scratching head. Maybe they just like my voice
wink_smile.gif
.
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
.
white pine said:
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
Okay, so let me go to your website, I think I do follow your blog so will find it.
Yikes!
No that is not a good yikes. :(
how can I check availability it shows them all x-d put and immediately gives me a waiting list! I have not even put a date in yet! Get the layout changed WHITE PINE! Let me put in the date to see what you have...
okay AND you have it in a window so it is not showing SECURE. See the comments to Copperhead...same issue:
http://www.WHITEPINE.com/reserve-online.htm
Don't give them 10%, five them $10, it sounds more real, and will give you more $ in the long run. I am sure they are more than one night, typically, aren't they?
.
Thank You for checking. Will work on getting it changed NOW. I knew it was not showing secure but didn't know how to fix it.
 
I currently don't offer one but have been toying around with the idea once again after the last few weeks. I currently am booking over 80% by phone. Even when people are right on my site, they call.
Every page has not one but 2 'call to action' buttons. One for 'check availability' another 'book now'. We made the 2nd as we thought maybe some may be afraid they would be roped into booking when they are just looking for prices, dates.

I am not currently being asked for discounts (1-2 here their) so that is not the reason for the call rather than booking on line.
Scratching head. Maybe they just like my voice
wink_smile.gif
.
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
.
white pine said:
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
Okay, so let me go to your website, I think I do follow your blog so will find it.
Yikes!
No that is not a good yikes. :(
how can I check availability it shows them all x-d put and immediately gives me a waiting list! I have not even put a date in yet! Get the layout changed WHITE PINE! Let me put in the date to see what you have...
okay AND you have it in a window so it is not showing SECURE. See the comments to Copperhead...same issue:
http://www.WHITEPINE.com/reserve-online.htm
Don't give them 10%, five them $10, it sounds more real, and will give you more $ in the long run. I am sure they are more than one night, typically, aren't they?
.
Checked on it, the https is in the code, but not showing secure... The two options to search for availability are calendar.....which show x's right now because we are seasonal and not open....or put in your dates....which pops up the waiting list inquiry because right now we are not open . I don't see how to get to have them JUST put in their dates without showing the notice. Will ask John...Thanks
 
I currently don't offer one but have been toying around with the idea once again after the last few weeks. I currently am booking over 80% by phone. Even when people are right on my site, they call.
Every page has not one but 2 'call to action' buttons. One for 'check availability' another 'book now'. We made the 2nd as we thought maybe some may be afraid they would be roped into booking when they are just looking for prices, dates.

I am not currently being asked for discounts (1-2 here their) so that is not the reason for the call rather than booking on line.
Scratching head. Maybe they just like my voice
wink_smile.gif
.
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
.
white pine said:
We are finding people know they can book online, but they call anyway. I do wonder if they just want to hear a person. I figure why give them the discount when they are calling? DH thinks we should have an ask questions fee.
Okay, so let me go to your website, I think I do follow your blog so will find it.
Yikes!
No that is not a good yikes. :(
how can I check availability it shows them all x-d put and immediately gives me a waiting list! I have not even put a date in yet! Get the layout changed WHITE PINE! Let me put in the date to see what you have...
okay AND you have it in a window so it is not showing SECURE. See the comments to Copperhead...same issue:
http://www.WHITEPINE.com/reserve-online.htm
Don't give them 10%, five them $10, it sounds more real, and will give you more $ in the long run. I am sure they are more than one night, typically, aren't they?
.
Checked on it, the https is in the code, but not showing secure... The two options to search for availability are calendar.....which show x's right now because we are seasonal and not open....or put in your dates....which pops up the waiting list inquiry because right now we are not open . I don't see how to get to have them JUST put in their dates without showing the notice. Will ask John...Thanks
.
white pine said:
Checked on it, the https is in the code, but not showing secure... The two options to search for availability are calendar.....which show x's right now because we are seasonal and not open....or put in your dates....which pops up the waiting list inquiry because right now we are not open . I don't see how to get to have them JUST put in their dates without showing the notice. Will ask John...Thanks
Put in the dates, and then show none available. Most are not searching for right now, of course, so they would put in dates in the spring or summer, etc.
Go to my page if you want, and see how it is listed, you can still have the rooms CLOSED off. But future dates are open. RIGHT? DO you have those dates open? I thought you did.
 
OK, let me open my big mouth and say what I think is going on when people call instead of making reservations online.
We market ourselves as "a better way to stay"...more personal, with more human touches and individual consideration. So why are we surprised that the prospective B+B guest wants to talk to a real person, be reassured and feel a connection to the innkeeper before booking. They are not staying at a hotel with an anonymous front desk clerk who just gives them their key. They are choosing to stay in a home, run by the owner (usually), where they will be treated more like friends than like strangers. That's why they choose to stay at a B+B....so why should it surprise anyone that many want to interact on a personal level with their hosts before laying down their hard-earned cash? For many, especially the older generation, it is the first, important step in planning the B+B stay. The younger crowd was raised with the computer, does not expect much personal interaction and is always in a rush. For them, on-line booking is the ONLY way to go. As a result, we should not be surprised if they arrive like strangers and leave like strangers..
We can disagree.
Because you offer online reservations doesn't make you a hotel or less than better way to stay. That is pretty silly.
Sure some people prefer to call a travel agent to book travel. Some still do, not many.
Young whippersnappers aye.
shades_smile.gif
It is our older folks who are online as well, heck that is how they found us in the first place! This is not 5 or 10 years ago, people in the older generation are on "devices" as much or moreso than the younger who are working. haha
 
OK, let me open my big mouth and say what I think is going on when people call instead of making reservations online.
We market ourselves as "a better way to stay"...more personal, with more human touches and individual consideration. So why are we surprised that the prospective B+B guest wants to talk to a real person, be reassured and feel a connection to the innkeeper before booking. They are not staying at a hotel with an anonymous front desk clerk who just gives them their key. They are choosing to stay in a home, run by the owner (usually), where they will be treated more like friends than like strangers. That's why they choose to stay at a B+B....so why should it surprise anyone that many want to interact on a personal level with their hosts before laying down their hard-earned cash? For many, especially the older generation, it is the first, important step in planning the B+B stay. The younger crowd was raised with the computer, does not expect much personal interaction and is always in a rush. For them, on-line booking is the ONLY way to go. As a result, we should not be surprised if they arrive like strangers and leave like strangers..
We can disagree.
Because you offer online reservations doesn't make you a hotel or less than better way to stay. That is pretty silly.
Sure some people prefer to call a travel agent to book travel. Some still do, not many.
Young whippersnappers aye.
shades_smile.gif
It is our older folks who are online as well, heck that is how they found us in the first place! This is not 5 or 10 years ago, people in the older generation are on "devices" as much or moreso than the younger who are working. haha
.
We've seen a lot of people call for more information. Our room descriptions on the web site are pretty robust. In fact, I've tired to shorten it for easier reading, but people really want to know all - bed, view, shower or bath, attached or not, tv, fireplace....
We get most of our reservations on line, but we have fielded numerous calls for more information before booking.
I agree that that is part of the service. Since all our rooms ARE different and that's part of our charm, I can't blame people for wanting the right room for them.
I wouldn't give up our on line reservation service, but at the same time, a human to talk to is priceless.
 
Back
Top