OK, let me open my big mouth and say what I think is going on when people call instead of making reservations online.
We market ourselves as "a better way to stay"...more personal, with more human touches and individual consideration. So why are we surprised that the prospective B+B guest wants to talk to a real person, be reassured and feel a connection to the innkeeper before booking. They are not staying at a hotel with an anonymous front desk clerk who just gives them their key. They are choosing to stay in a home, run by the owner (usually), where they will be treated more like friends than like strangers. That's why they choose to stay at a B+B....so why should it surprise anyone that many want to interact on a personal level with their hosts before laying down their hard-earned cash? For many, especially the older generation, it is the first, important step in planning the B+B stay. The younger crowd was raised with the computer, does not expect much personal interaction and is always in a rush. For them, on-line booking is the ONLY way to go. As a result, we should not be surprised if they arrive like strangers and leave like strangers..
We can disagree.
Because you offer online reservations doesn't make you a hotel or less than better way to stay. That is pretty silly.
Sure some people prefer to call a travel agent to book travel. Some still do, not many.
Young whippersnappers aye.
It is our older folks who are online as well, heck that is how they found us in the first place! This is not 5 or 10 years ago, people in the older generation are on "devices" as much or moreso than the younger who are working. haha
.
We've seen a lot of people call for more information. Our room descriptions on the web site are pretty robust. In fact, I've tired to shorten it for easier reading, but people really want to know all - bed, view, shower or bath, attached or not, tv, fireplace....
We get most of our reservations on line, but we have fielded numerous calls for more information before booking.
I agree that that is part of the service. Since all our rooms ARE different and that's part of our charm, I can't blame people for wanting the right room for them.
I wouldn't give up our on line reservation service, but at the same time, a human to talk to is priceless.
.