Guest Brought BBQ Grill - REALLY?

33 replies [Last post]
Offline
Joined:
04/02/2014

Just had a new one after 10 years - guest is checked in and asks my hubby where on the patio he can setup his BBQ grill to make dinner for his girlfriend who is meeting him here?  My husband tells him that he can't setup on the patio as the patio is actually part of the lower level guest rooms and they each have an area (listed on the website description with their rooms) with their own table and chairs.  He then says that he'll just setup the grill in the fire pit area on my flagstones.  My husband told him he was sorry that we don't allow guests grilling in the backyard.  The guest wasn't happy but there are reasons:  (1) we have a bear problem in our area and when I grill (which is rare) I stop and completely clean the grill after I eat or the bears will be in the yard tipping over the grill; was this guy going to drag my hose over and clean his grill in my fire pit area on my flagstones making a mess and then put the grill back in his car?  (2) since it's raining and he couldn't eat outside, was he planning on taking his BBQ back to his room and eating on the bed?  Or perhaps he was going to bring everything back in and eat in the dining room which is already setup for breakfast tomorrow; and (3) the hot tub is next to the fire pit area - we really don't want someone out there enjoying the hot tub with a guy grilling his steaks next to them making the hot tub area smell like a BBQ joint.

Does anyone allow guests to bring their grills and have a BBQ in the backyard?

TheBeachHouse's picture
Offline
Joined:
06/24/2013

We state on everything that we are a smoke free facility.

Saw a guy on my front porch with a cigarette.   My brand new, very expensive wood front porch.  I was horrified.   There are no ashtrays.   What did he think he would do with the ashes and worse, the butt?   Throw it in a trash can?   I am verrrryy careful with ashes and would never put a cigarette in a trash can.

I sent Hubby out with a bowl (I couldn't find an ashtray.)   Guest stated that he only smoked once a day.  Hubby reminded him we didn't permit smoking.

What do you do when someone smokes anyway?  

__________________

TBH

 

Madeleine's picture
Offline
Joined:
09/29/2011

Everyone assumes the smoke free means inside. If you mean outside also you have to say "building and grounds".

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Madeleine's picture
Offline
Joined:
09/29/2011

If they're outside I hand them an ashtray and ask them to move 20 feet from the building. 20 feet away is a state law.

They will bring the butts in and throw them in the trash can right next to your breakfast buffet. Yes. They will do that. And then you will grab the trash can and empty it out because the stench is causing your asthma to kick in.

They will also litter the lawn. I've seen people use my stone wall as an ashtray.

Put a little signage on your porch about moving away from the building to smoke.

I've had walk inns walk back out because of guests on the porch smoking in front of open doors and windows with the smoke blowing right in the house.

TheBeachHouse's picture
Offline
Joined:
06/24/2013

Madeleine wrote:

If they're outside I hand them an ashtray and ask them to move 20 feet from the building. 20 feet away is a state law.

They will bring the butts in and throw them in the trash can right next to your breakfast buffet. Yes. They will do that. And then you will grab the trash can and empty it out because the stench is causing your asthma to kick in.

They will also litter the lawn. I've seen people use my stone wall as an ashtray.

Put a little signage on your porch about moving away from the building to smoke.

I've had walk inns walk back out because of guests on the porch smoking in front of open doors and windows with the smoke blowing right in the house.

 

I asked my husband to specifically tell him to leave the ashtray outside and not to clean it up.   Fire scares me.

Offline
Joined:
04/02/2014

Our website states:  the that we are completely non-smoking including our entryway, back deck and fire pit area.  Yes even the fire pit area because I don't want guests smoking out there throwing butts on the ground.  We have a smoking station at the parking lot and guests are told that is the only place to smoke and dispose of their butts.  Might find one or two walking at the very edge of the property with their cigarette but this keeps them away from the building and common grounds for the most part.

 

Silverspoon's picture
Offline
Joined:
10/16/2011

I would send him to the nearest picnic area, letting him know that a guest's grill is a fire hazard that our insurance will not cover.  Period.  

__________________

Gardens are not made by singing "Oh, how beautiful" and sitting in the shade.
Rudyard Kipling (1865-1936)

 

Offline
Joined:
01/12/2013

Silverspoon wrote:

I would send him to the nearest picnic area, letting him know that a guest's grill is a fire hazard that our insurance will not cover.  Period.  

Yep.  I can always find a way to decline on something I don't like..."No, I'm sorry - the fire marshall doesn't allow candles or any open flame on the property"....."No, I'm sorry, your children can't stay here.  Our insurance policy doesn't cover anyone under the age of 18."....."No, I'm sorry, I can't allow you to use the kitchen - the health department doesn't allow it."...."No, I'm sorry, you can't sleep four people in one room - the fire regulations dictate a maximum of two persons per room."....

I'm sure there are more.  You hear it all after awhile.

Madeleine's picture
Offline
Joined:
09/29/2011

The fire Dept and the health Dept and the insurance company are my friends. I call on them many times.

But, I know other innkeepers with different insurance people and stuffing 6 adults in one room does not seem to be an issue.

TheBeachHouse's picture
Offline
Joined:
06/24/2013

Madeleine wrote:

The fire Dept and the health Dept and the insurance company are my friends. I call on them many times.

But, I know other innkeepers with different insurance people and stuffing 6 adults in one room does not seem to be an issue.

 

Took a rez yesterday for 5 in a king bed room.  Told them it was a bad idea.  They said, they just needed a one night crash pad and they'd be fine.   We'll see.   Charged them the extra $25 per person.

Offline
Joined:
01/12/2013

I try to keep my mouth shut in here, even when my jaw drops.  But not this time...Girl, you are crazy!  This will be the last time you allow it, trust me!

Offline
Joined:
06/26/2008

Bad idea. Puts strain on your water usage, extra wear and tear on the bathroom and potentially a bad review - they may complain that bedroom was crowded and to small. You do not want to turn your B&B into a hostel! (not that is anything wrong with the hostel)

Offline
Joined:
06/24/2008

TheBeachHouse wrote:

Madeleine wrote:

The fire Dept and the health Dept and the insurance company are my friends. I call on them many times.

But, I know other innkeepers with different insurance people and stuffing 6 adults in one room does not seem to be an issue.

 

Took a rez yesterday for 5 in a king bed room.  Told them it was a bad idea.  They said, they just needed a one night crash pad and they'd be fine.   We'll see.   Charged them the extra $25 per person.

Is this a family or a bunch of young adults?  If the latter, really a bad idea as 'party time' comes to mind. 

Breakfast Diva's picture
Offline
Joined:
05/26/2009

I'm really shocked that you booked them. Do you really want to be known as a crash pad? I'm really hoping for the best, but be prepared for the worst.

TheBeachHouse's picture
Offline
Joined:
06/24/2013

Breakfast Diva wrote:

I'm really shocked that you booked them. Do you really want to be known as a crash pad? I'm really hoping for the best, but be prepared for the worst.

Hubby is a pushover. 

Madeleine's picture
Offline
Joined:
09/29/2011

TheBeachHouse wrote:

Breakfast Diva wrote:

I'm really shocked that you booked them. Do you really want to be known as a crash pad? I'm really hoping for the best, but be prepared for the worst.

Hubby is a pushover. 

That will wear off this summer, not to worry. A couple of crashers will do that. Even if they are lovely people the amount of wear 5 people put on a room in one night will help convince him.

We get this a lot. Dh still puts the onus on me to tell them no because I'm the one who cares. He'd put 10 in a bed if someone asked.

So, I take that back, if yours is like mine you'll be dealing with this forever!

TheBeachHouse's picture
Offline
Joined:
06/24/2013

Madeleine wrote:

TheBeachHouse wrote:

Breakfast Diva wrote:

I'm really shocked that you booked them. Do you really want to be known as a crash pad? I'm really hoping for the best, but be prepared for the worst.

Hubby is a pushover. 

That will wear off this summer, not to worry. A couple of crashers will do that. Even if they are lovely people the amount of wear 5 people put on a room in one night will help convince him.

We get this a lot. Dh still puts the onus on me to tell them no because I'm the one who cares. He'd put 10 in a bed if someone asked.

So, I take that back, if yours is like mine you'll be dealing with this forever!

And people love him.   It's his business, not mine.  I have a job outside the house, so he gets to make the day to day decisions.   I think it is a bunch of wedding guests and they booked two rooms so they have a place to sleep after the wedding. 

He told them they would be on the floor and they went for it. 

Madeleine's picture
Offline
Joined:
09/29/2011

Then you are a wise woman to stay out of it!

Offline
Joined:
05/22/2008

I cant beliee you did not just say NO! REALLLY????why would you allowe this?

Madeleine's picture
Offline
Joined:
09/29/2011

Silverspoon wrote:

I would send him to the nearest picnic area, letting him know that a guest's grill is a fire hazard that our insurance will not cover.  Period.  

That's what I would think. I don't think we can Even provide a grill.

Breakfast Diva's picture
Offline
Joined:
05/26/2009

We've had the grill request several times over the years. I agree it's not appropriate for most b&bs, but it can work with our property. I tell them that whatever they bring must not have metal legs. We had someone bring one of those cheap throw away grills with metal legs and the legs got so hot, it singed our wood deck. Our rooms each have their own deck and it would not disturb other guests.

We certainly don't encourage it, but they can do it.

Skamokawa's picture
Offline
Joined:
08/24/2008

We do have a BBQ on one of the porches.  It was purchased at a guest's request.  They purchased a dinner package where they brought their bbq meat and we provided the rest. We kept it and have let our vacation rental people use it on their porch by request. Our multi-porches make it possible, and it was asked for in advance, not sprung on us. 

__________________

Twin Gables Inn
On the Lower Columbia Water Trail

 

Arks's picture
Offline
Joined:
05/22/2010

Skamokawa wrote:

We do have a BBQ on one of the porches.  It was purchased at a guest's request.  They purchased a dinner package where they brought their bbq meat and we provided the rest. We kept it and have let our vacation rental people use it on their porch by request. Our multi-porches make it possible, and it was asked for in advance, not sprung on us. 

I provide a BBQ for guest use. But we haven't had a bear in town lately Smiling

BTW, Arkansas was originally nicknamed "The Bear State" because we had so many...but we ate them all. Game & Fish has recently been reintroducing them into the state though. I hope they're tasty.

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

gillumhouse's picture
Offline
Joined:
05/22/2008

Arks wrote:

Skamokawa wrote:

We do have a BBQ on one of the porches.  It was purchased at a guest's request.  They purchased a dinner package where they brought their bbq meat and we provided the rest. We kept it and have let our vacation rental people use it on their porch by request. Our multi-porches make it possible, and it was asked for in advance, not sprung on us. 

I provide a BBQ for guest use. But we haven't had a bear in town lately Smiling

BTW, Arkansas was originally nicknamed "The Bear State" because we had so many...but we ate them all. Game & Fish has recently been reintroducing them into the state though. I hope they're tasty.

Bear meat is quite good. Needs to be marinated before cooking.

Offline
Joined:
05/22/2008

too weird! where does he think he is...a campground. where on earth did he ever think he could do this...good grief!

hope you keep an eye on him...you never know

Offline
Joined:
04/02/2014

Funny, that's exactly what my husband texted to his buddy --- Does this guy think he's at a campground?  I guess we'll see everything if we're innkeepers long enough.  He told my husband that he didn't understand why he couldn't because he's stayed at plenty of B&Bs and they always let him do it.  If this is remotely true, then I can only figure that they were afraid of a bad review and let Mr. BBQ Pitmaster do whatever he wanted.  Sorry, no way, not here, even if you write a bad review.

TheBeachHouse's picture
Offline
Joined:
06/24/2013

MtnKeeper wrote:

Funny, that's exactly what my husband texted to his buddy --- Does this guy think he's at a campground?  I guess we'll see everything if we're innkeepers long enough.  He told my husband that he didn't understand why he couldn't because he's stayed at plenty of B&Bs and they always let him do it.  If this is remotely true, then I can only figure that they were afraid of a bad review and let Mr. BBQ Pitmaster do whatever he wanted.  Sorry, no way, not here, even if you write a bad review.

 

Surprised.  And likely all made up.  I can't imagine allowing someone to set up a fire place in my yard.   This is my house!

gillumhouse's picture
Offline
Joined:
05/22/2008

Most B & Bs do not have bears. We used to have one here in WV but they closed - I think ill health closed them. They considered themselves the intruders, not the bears. Guests were told to remove any and all food from their cars and were asked in the evening it they had everything out of the car for the night and then the motion-detector was set for the sprinklers. If a bear approached a car, they got sprayed with water.

Offline
Joined:
10/07/2008

gillumhouse wrote:

Most B & Bs do not have bears. We used to have one here in WV but they closed - I think ill health closed them. They considered themselves the intruders, not the bears. Guests were told to remove any and all food from their cars and were asked in the evening it they had everything out of the car for the night and then the motion-detector was set for the sprinklers. If a bear approached a car, they got sprayed with water.

Here is one that was here 345 lbs, went down our street, and my sister saw our town of 3000 population on the BBC NEWS in Ireland. 

Hey new t-shirt idea: "In a rut? Come to Rocky Mount" I may have to did blog this...

CLICK HERE

__________________

Gluten free is never free. - Joey Bloggs

 

gillumhouse's picture
Offline
Joined:
05/22/2008

I remember that. Shinnston got the same kind of attention (although I was not blogging then) when our Punjab sat on the woman who was painting the fence at Maley's. She had McDonald's fries what do you expect. Even camels like fries. She forgot to share! (Our City Manager got a phone call from Australia asking about it)

Joey Camb's picture
Offline
Joined:
04/02/2010

we had a similar thing with a herd of cows - you have to remember we are not a rural location basically a small city so a herd of cows running loose across people's gardens is news/hilarious!

it ran accross my sisters garden - Id rung to tell her as she was at work, she said I wondered why my grass was covered in hoof prints! was hilarious! think its on youtube

__________________

Don't mess with me today or I will kill you!!!!

 

Offline
Joined:
01/12/2013

Most excellent!

Madeleine's picture
Offline
Joined:
09/29/2011

Have never had this. I feel your pain. That's just too dopey for words. 

Arks's picture
Offline
Joined:
05/22/2010

Understandable, but I'm reminded of Anthony Melchiorri saying our job is to find a way to avoid saying no. Our job is to find a way to say yes.

He, of course, spent a career in concierge service at large hotels before launching his TV program, and big hotels have resources we don't. But still, it's nice to be able to figure out a way to make things happen for our guests, when we can.

And, I suppose when we must say no, it's a good idea to explain why, and try to smooth things over some way, because unhappy guests post those bad reviews!

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.