MountainMystery
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- Feb 23, 2013
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A couple days ago, I had a couple guests staying in one of our kitchenette rooms for 3 days. When they checked out, Housekeeping reported to us that the room was obviously smoked in. There were ashes left on the floor and a strong smell of smoke. Of course, I charged the hefty smoking fee to the guest's card (no chargeback yet... still waiting to see about that... arrgh) and we've tried cleaning the room. The front and back door was left open all day yesterday, the fan has been running non-stop, all of the linens have been washed, the walls and all surfaces were wiped down with a vinegar/water solution, everything that couldn't be wiped or machine washed was soaked with our OdoBan spray. I've done everything I can think to do. Today we tried to rent the room to a new set of guests, and as soon as they walked in, they asked if they could change to a non-smoking room. I wanted to cry and tell them "this IS a non-smoking room".
Can anyone share a miracle solution?? Of course this had to happen right before Memorial Weekend... I'm loosing business because no one wants this smoky room.
...and it's seriously making me consider driving to the smoking guest's house and TPing their front yard....!!
Can anyone share a miracle solution?? Of course this had to happen right before Memorial Weekend... I'm loosing business because no one wants this smoky room.
...and it's seriously making me consider driving to the smoking guest's house and TPing their front yard....!!