Nearly there

Advertise with us
shop deals on amazon
Shop deals on ebay
Bed & Breakfast / Short Term Rental Host Forum

Help Support Bed & Breakfast / Short Term Rental Host Forum:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
J

JBloggs

Well-known member
Joined
Oct 7, 2008
Messages
17,744
Reaction score
9
A one nighter who has called, emailed dozens of times - and been overly needy is done with breakfast, oh didn't I mention I can't eat "fill in the blank" and my friend can't eat "fill in the blank" at a full table and breakfast delivery mid-week morning. She has had her booking, her confirmation and two more confirmations since. All stating to let us know, but it is par for the course.
We are nearly there...almost ready to check out...almost.
When I charged the one night deposit she immediately rang accusing me of giving away her room. "Why are you charging me, we aren't there yet!" Another room is calling because they didn't want the elopement package (they booked a room) they didn't book an elopement package in any shape or form, but I guess you get it complimentary when you stay overnight with us now.
shades_smile.gif
People are dazed and confused this week.
 
They complained and grumbled their way out the door.
Not about us or me, but to each other...one rolled her eyes as she left. Best time they ever had, they said.
 
Walk in saga:
They look at room. Want to talk about it privately. Issue concerning TV. Not sure b&b is right.
I say I'll call another place that I know has TV's. Room there is $100 more than here.
They talked for 15 minutes. Yes, they took the room.
Wanted early breakfast. Worried about traffic. Didn't want to shop, didn't want to hike, didn't want the beach. Finally, I looked at the car plates and asked (knowing the answer anyway) "where are you from?" My hometown.
Never made it down for early breakfast. Did not want to take our suggestions for how to get to their next destination. We were not agreeing with what the gps was telling them, but we just live here, what do we know.
Still have no idea if they liked their stay or not.
 
Madeleine said:
Walk in saga:
They look at room. Want to talk about it privately. Issue concerning TV. Not sure b&b is right.
I say I'll call another place that I know has TV's. Room there is $100 more than here.
They talked for 15 minutes. Yes, they took the room.
Wanted early breakfast. Worried about traffic. Didn't want to shop, didn't want to hike, didn't want the beach. Finally, I looked at the car plates and asked (knowing the answer anyway) "where are you from?" My hometown.
Never made it down for early breakfast. Did not want to take our suggestions for how to get to their next destination. We were not agreeing with what the gps was telling them, but we just live here, what do we know.
Still have no idea if they liked their stay or not..
Click to expand...
Did not want to take our suggestions for how to get to their next destination. We were not agreeing with what the gps was telling them, but we just live here, what do we know.
Boy don't I know! And the one's on the phone seem to be the worst.
Yeah, you will get there but how much time did you waste by following it?
Had someone recently get here about 2 hrs later than expected.

They called from the road to say it was taking them longer than what my directions said and GPS still had them 2 hrs away.

The next day we talked about their route - they had taken the 'scenic route' almost all old US/State hwys.
I pulled out a map, traced their path & then showed them the route I had told them to take (they had asked).

When they got ready to go home, they got my directions and said GPS Sally was taking the day off.
 
I put out an ice bucket and ice and 6 large glasses and these two women who checked in at 5pm and left immediately, came back at 11am then were at the table before 8am had FIVE of the six glasses in their room. What the heck?
 
Joey Bloggs said:
I put out an ice bucket and ice and 6 large glasses and these two women who checked in at 5pm and left immediately, came back at 11am then were at the table before 8am had FIVE of the six glasses in their room. What the heck?.
Click to expand...
We are often surprised, no, we're never surprised any longer, when we find 3-4 coffee cups in a room.
 
Madeleine said:
Joey Bloggs said:
I put out an ice bucket and ice and 6 large glasses and these two women who checked in at 5pm and left immediately, came back at 11am then were at the table before 8am had FIVE of the six glasses in their room. What the heck?.
Click to expand...
We are often surprised, no, we're never surprised any longer, when we find 3-4 coffee cups in a room.
.
Click to expand...
And, I'm not surprised but I'm very annoyed, with guests who have suitcases, multiple, weighing over 50 lbs who expect l'm going to haul them up the stairs.
 
Madeleine said:
Joey Bloggs said:
I put out an ice bucket and ice and 6 large glasses and these two women who checked in at 5pm and left immediately, came back at 11am then were at the table before 8am had FIVE of the six glasses in their room. What the heck?.
Click to expand...
We are often surprised, no, we're never surprised any longer, when we find 3-4 coffee cups in a room.
.
Click to expand...
Madeleine said:
We are often surprised, no, we're never surprised any longer, when we find 3-4 coffee cups in a room.
Click to expand...
yeah these weren't coffee tho, they had those too! I had to get a tray to haul them all back down. weird.
 
Can I mention why wedding groups are a pain? They find out after arriving that 'everyone else' is staying in another town and then they want to cancel. Odd. Because 4 rooms are staying here and more people who are staying in town have shown up here to meet with them.
I find out the wedding is happening about an hour from here and wonder what the heck they were thinking booking so far away.
Maybe there's a bus coming to get them all.
Oh, and we didn't know this was a wedding group when they made the Rez. No one mentioned it until later on.
They were told they were responsible for all the room nights booked. 5 per person.
 
Madeleine said:
Walk in saga:
They look at room. Want to talk about it privately. Issue concerning TV. Not sure b&b is right.
I say I'll call another place that I know has TV's. Room there is $100 more than here.
They talked for 15 minutes. Yes, they took the room.
Wanted early breakfast. Worried about traffic. Didn't want to shop, didn't want to hike, didn't want the beach. Finally, I looked at the car plates and asked (knowing the answer anyway) "where are you from?" My hometown.
Never made it down for early breakfast. Did not want to take our suggestions for how to get to their next destination. We were not agreeing with what the gps was telling them, but we just live here, what do we know.
Still have no idea if they liked their stay or not..
Click to expand...
I've been sending all our inquiries with your hometown area code to you...figured you were used to them.
shades_smile.gif

Remember the woman who had a list a mile long of things she couldn't eat (one of them was citrus)? She just arrived. Requested ice water with lemon as her arrival beverage. Sigh...it's going to be a long 3 days.
 
Wedding story. Our first wedding group was last weekend. One person booked the whole house and then as each guest selected a room, we cancelled the cc of the booker and booked the specific person.
One room was not specifically taken and the booker told us that was for "the preacher."
Everyone was checked in except "the preacher" by 6. At 9:30, we put out a self check in envelope addressed to "the preacher."
It was still there the next day. I was chatting with guests at breakfast and one told me he was the minister performing the ceremony. I asked if it was possible he was the mystery "preacher" that left the empty room. Nope, no one would ever call him a "preacher," he tells me.
As it turns out, it WAS his room, but he was happily sharing with another guest who was a good friend. And when we offered to move him, he declined.
The booker, meanwhile is telling us we 'fecked up.' Nice. He did agree to cover the costs.
The guests all commented on my fruit plate, watermelon hearts with 'honey'dew melon wedges. (Picture on our website. It looks really cute if I do say so myself.) The only one unhappy was the guy who booked the whole house and named a room with a nickname that no one answered to.
Lesson learned - use real names. Not cute nicknames.
 
TheBeachHouse said:
Wedding story. Our first wedding group was last weekend. One person booked the whole house and then as each guest selected a room, we cancelled the cc of the booker and booked the specific person.
One room was not specifically taken and the booker told us that was for "the preacher."
Everyone was checked in except "the preacher" by 6. At 9:30, we put out a self check in envelope addressed to "the preacher."
It was still there the next day. I was chatting with guests at breakfast and one told me he was the minister performing the ceremony. I asked if it was possible he was the mystery "preacher" that left the empty room. Nope, no one would ever call him a "preacher," he tells me.
As it turns out, it WAS his room, but he was happily sharing with another guest who was a good friend. And when we offered to move him, he declined.
The booker, meanwhile is telling us we 'fecked up.' Nice. He did agree to cover the costs.
The guests all commented on my fruit plate, watermelon hearts with 'honey'dew melon wedges. (Picture on our website. It looks really cute if I do say so myself.) The only one unhappy was the guy who booked the whole house and named a room with a nickname that no one answered to.
Lesson learned - use real names. Not cute nicknames..
Click to expand...
And our second wedding is this weekend. This one is the daughter of a neighbor. She's been a very nice neighbor and I really want to impress the guests.
However, I know that the wedding party is at another inn and the family is at another inn. We got 'the friends' of the bride and groom. I'm a little aprehensive about our group. We'll see.
Just wait until they get a load of my heart shaped watermelon pieces! LOL
 
Had a business guest last night who earned the nickname "Mr. Midnight." A business guest with a company that sends me lots of business. He's here for a job interview. His potential boss is really not with the program quite as much as the others who work there. She made the reservation on the day before he was to arrive, and his flight was scheduled to land about 10 pm. It's 90 minutes to the airport, so I knew we'd be looking at a midnight arrival. She emailed him with my address and phone, told him to call if he would be late. He called to say he'd be 30 minutes late. At 12:30 he called and said "Am I here??"
Actually he was 3 houses down. I felt really sorry for him because his potential boss still insisted that she'd pick him up at 7:45. I sure wouldn't like to have an interview on little sleep in an unfamiliar town after travel delays, etc. I am glad I decided to wait up for him. I think it would have been really funny if he had tried to let himself in to the other place...it's a college student rental. At least I was able to send him off with a hearty breakfast.
 
Innkeep said:
Had a business guest last night who earned the nickname "Mr. Midnight." A business guest with a company that sends me lots of business. He's here for a job interview. His potential boss is really not with the program quite as much as the others who work there. She made the reservation on the day before he was to arrive, and his flight was scheduled to land about 10 pm. It's 90 minutes to the airport, so I knew we'd be looking at a midnight arrival. She emailed him with my address and phone, told him to call if he would be late. He called to say he'd be 30 minutes late. At 12:30 he called and said "Am I here??"
Actually he was 3 houses down. I felt really sorry for him because his potential boss still insisted that she'd pick him up at 7:45. I sure wouldn't like to have an interview on little sleep in an unfamiliar town after travel delays, etc. I am glad I decided to wait up for him. I think it would have been really funny if he had tried to let himself in to the other place...it's a college student rental. At least I was able to send him off with a hearty breakfast..
Click to expand...
Am I here yet.
That is cute!
 
Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.
They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?
Eating the snacks. Asking questions. Go away!
They are settled in for the duration! Books out. IPads at the ready.
How do you ask guests to buzz off???
 
Madeleine said:
Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.
They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?
Eating the snacks. Asking questions. Go away!
They are settled in for the duration! Books out. IPads at the ready.
How do you ask guests to buzz off???.
Click to expand...
Oh, I just hate that when it happens! Do you have any outside table & chair where they can sit and get internet? If so, I would ask them to go out there.
You just want to scream GET OUT OF MY HOUSE! I'm feeling your pain.
 
Madeleine said:
Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.
They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?
Eating the snacks. Asking questions. Go away!
They are settled in for the duration! Books out. IPads at the ready.
How do you ask guests to buzz off???.
Click to expand...
Madeleine said:
Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.
They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?
Eating the snacks. Asking questions. Go away!
They are settled in for the duration! Books out. IPads at the ready.
How do you ask guests to buzz off???
Click to expand...
The vacuum maybe?
 
Copperhead said:
Madeleine said:
Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.
They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?
Eating the snacks. Asking questions. Go away!
They are settled in for the duration! Books out. IPads at the ready.
How do you ask guests to buzz off???.
Click to expand...
Madeleine said:
Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.
They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?
Eating the snacks. Asking questions. Go away!
They are settled in for the duration! Books out. IPads at the ready.
How do you ask guests to buzz off???
Click to expand...
The vacuum maybe?
.
Click to expand...
Those types would probably just lift their feet so you could vacuum under them!
devil_smile.gif

 
Breakfast Diva said:
Madeleine said:
Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.
They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?
Eating the snacks. Asking questions. Go away!
They are settled in for the duration! Books out. IPads at the ready.
How do you ask guests to buzz off???.
Click to expand...
Oh, I just hate that when it happens! Do you have any outside table & chair where they can sit and get internet? If so, I would ask them to go out there.
You just want to scream GET OUT OF MY HOUSE! I'm feeling your pain.
.
Click to expand...
Half of them were outside, but you can't use the printer outside. And the innkeeper isn't paying any attention to you outside. ;-)
 
Madeleine said:
Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.
They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?
Eating the snacks. Asking questions. Go away!
They are settled in for the duration! Books out. IPads at the ready.
How do you ask guests to buzz off???.
Click to expand...
This is always so awkward for me also. I have a lot of one nighters who don't have time to enjoy the pool after they check in, go to dinner, sleep, eat breakfast, and then check out at 11:00. So they think it's ok to vacate their room, but still use the pool - which uses my towels, and where are you going to use the restroom if you have to go? And how are you going to get out the front door, if not back through the house?

I know there are a few here that do not fib...but I feel like sometimes, you have to! In this situation, I think I would say "I'm sorry, but I really need to lock up the house and run errands. Will you need much more time?" Or if you really want them out, maybe a Dr's appointment at a specific time - "I'm sorry all, but I have to be at the Dr in 15 minutes and need to secure the property." If they don't take the hint, I'm not sure what else you could do.
 
Back
Top