Nearly there

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A one nighter who has called, emailed dozens of times - and been overly needy is done with breakfast, oh didn't I mention I can't eat "fill in the blank" and my friend can't eat "fill in the blank" at a full table and breakfast delivery mid-week morning. She has had her booking, her confirmation and two more confirmations since. All stating to let us know, but it is par for the course.

We are nearly there...almost ready to check out...almost.

When I charged the one night deposit she immediately rang accusing me of giving away her room. "Why are you charging me, we aren't there yet!" Another room is calling because they didn't want the elopement package (they booked a room) they didn't book an elopement package in any shape or form, but I guess you get it complimentary when you stay overnight with us now. cool People are dazed and confused this week. 

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Breakfast Diva's picture
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I'm so afraid I'm going to jinx myself as I type this....this is the first summer I can remember when the crazies haven't shown up on my doorstep! No, really! No one saying we're a 'fraud', no one getting here and saying "it's not what I expected", no one having a tissy fit that we have little to no cell service and refusing to stay, etc.!

Not everyone has been a gem, but I'm so thankful that so far it's gone pretty smoothly. Especially with the added on weddings/elopements, I probably would just crumble to pieces if I had to deal with the crazies on top of everything else.

I'm a realist...I know it still may happen, but for now, I'm breathing a big sign of relief!

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What! No dance pole??? WOW!!

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Do ya think your new website has something to do with this?  I am guessing it does Smiling

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I can think of someone else who can credit a new site with increased business.  heart

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Breakfast Diva's picture
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EmptyNest wrote:

Do ya think your new website has something to do with this?  I am guessing it does Smiling

Is that question for me EN? The only new website we have is the wedding/elopement one and not the b&b. Although we have hosted many of the wedding couples, which have all been wonderful, the majority of our business is still the regular guest we get in the summer.

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Ignore that...brain freeze today! Smiling  Though I bet your new wedding site does help too doesn't it?

Breakfast Diva's picture
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Probably, although hard to quantify it. Hopefully those wedding couples who have hit our wedding site will take a look at the b&b also. Even if the type of intimate weddings/elopements are not what they are looking for. Maybe they'll keep us in mind for a romantic getaway later on!

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Breakfast Diva wrote:

I'm so afraid I'm going to jinx myself as I type this....this is the first summer I can remember when the crazies haven't shown up on my doorstep! No, really! No one saying we're a 'fraud', no one getting here and saying "it's not what I expected", no one having a tissy fit that we have little to no cell service and refusing to stay, etc.!

Not everyone has been a gem, but I'm so thankful that so far it's gone pretty smoothly. Especially with the added on weddings/elopements, I probably would just crumble to pieces if I had to deal with the crazies on top of everything else.

I'm a realist...I know it still may happen, but for now, I'm breathing a big sign of relief!

 

Good to hear.   We've also had very nice people stay with us.   Exceptions - the mosquito lady who exaggerated one mosquito to be a 'swarm.'   And the one who deemed the room, "unacceptable" and walked out.   Fine.   Pretty sure we could not have made it any better.  

But the ones who thought the power going out was romantic and historically accurate and then CAME BACK for a second visit and the ones who simply love our very basic breakfasts and the one woman who sat by the koi pond every day and even reviewed how awesome it was....even though it was full of algea and you could only see the fish when they came up to eat.   Those people are so awesome.

We have had a very nice summer.

 

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TheBeachHouse's picture
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wish there was a delete feature.   double post.  forgive.

 

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Just so you all know, all this will be over at the end of August.  - So says one of my guests.  wink

She said all the craziness happening in the world is due to the planets alignment and it is reeking havoc in the world.  At the end of August things should settle down.  

I told her 'you mean we have another month of this'    

Spare me now! 

Madeleine's picture
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It's always August. Always.

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Madeleine's picture
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Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.

They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?

Eating the snacks. Asking questions. Go away!

They are settled in for the duration! Books out. IPads at the ready.

How do you ask guests to buzz off???

Silverspoon's picture
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Me?  I pull out the vacuum and the start pulling the living room apart.  I let them know that they are welcome to leave their cars if they want to take a walk but their bodies must be out of the house because I have work to do.  Period.

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Madeleine's picture
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They saw us working. We were hauling butt! Vacuuming, laundry, etc. It was nothing to them to poke a nose into a room we were working in and ask for one more favor.

They were leeches. You get them at times and you're happy you never have to see them again.

No tip. And that honeyed voice I do so hate. One of the women in the group walked right past another guest to hug the other guest's husband. HE turned beet red. His wife, bless her, smiled at him and winked. Put Missy in her place. She let go of the other husband pretty quick.

The kind of guest who thinks saying you're sorry about checking out late means you've done your part in smoothing things over. Canned apology. She knew she was late. She was still dragging her feet going back into the room 5 times.

I'm suffering thru a wedding group right now and these other 2 rooms were the frosting on the ugly cake.

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Oh my,  I feel for you.  Don't know how you manage so many rooms with the kind of guests you get.  

I have one more breakfast  with a full house and then we get our planned break.  PITA with all the dietary limitations leaves tomorrow so I can put the "feather-free" room back into order, pulling out all fiber-filled pillows and replacing them with the ones that are normally on the bed. She recently updated her "allergy" list and eliminated the restrictions on citrus and tomatoes.  Poor thing...she is kind of pathetic so I have a hard time being upset with her. But I am REALLY hopping that they check out on time tomorrow....counting the hours.  

On Sunday we will only have one set of guests left and we will deliver their breakfast to the cottage so I don't have to talk to them.  devil And then....we have a few days of NO ONE!   Man oh man, am I ever looking forward to that....sleep in, no cleaning, no cooking...may even get to take a nap.  

 

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Silverspoon wrote:

On Sunday we will only have one set of guests left and we will deliver their breakfast to the cottage so I don't have to talk to them.  devil And then....we have a few days of NO ONE!   Man oh man, am I ever looking forward to that....sleep in, no cleaning, no cooking...may even get to take a nap.  

 

Heaven!

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This is always so awkward for me also.  I have a lot of one nighters who don't have time to enjoy the pool after they check in, go to dinner, sleep, eat breakfast, and then check out at 11:00.  So they think it's ok to vacate their room, but still use the pool - which uses my towels, and where are you going to use the restroom if you have to go?  And how are you going to get out the front door, if not back through the house? 

I know there are a few here that do not fib...but I feel like sometimes, you have to!  In this situation, I think I would say "I'm sorry, but I really need to lock up the house and run errands.  Will you need much more time?"  Or if you really want them out, maybe a Dr's appointment at a specific time - "I'm sorry all, but I have to be at the Dr in 15 minutes and need to secure the property."  If they don't take the hint, I'm not sure what else you could do.

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I usually get the pool thing as an early arrival statement.  SAME thing - where are they going to go if they have to go?   And when do they think we do our pool maintenance? 

When ever issues like Maddie's occur I leave it to my witty DH who usually can make the issue go away.  The snake charmer!

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Madeleine wrote:

Get out of my house. 2 couples, last minute Rez. They finally checked out of the rooms at 11:30.

They are still in the house. Can we have more paper for the printer? One of them keeps opening the screen door and leaving it open. Do you not have bugs where you live?

Eating the snacks. Asking questions. Go away!

They are settled in for the duration! Books out. IPads at the ready.

How do you ask guests to buzz off???

The vacuum maybe? 

Breakfast Diva's picture
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Those types would probably just lift their feet so you could vacuum under them! devil

Breakfast Diva's picture
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Oh, I just hate that when it happens! Do you have any outside table & chair where they can sit and get internet? If so, I would ask them to go out there.

You just want to scream GET OUT OF MY HOUSE! I'm feeling your pain.

Madeleine's picture
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Half of them were outside, but you can't use the printer outside. And the innkeeper isn't paying any attention to you outside. Eye-wink

Innkeep's picture
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Had a business guest last night who earned the nickname "Mr. Midnight."  A business guest with a company that sends me lots of business.  He's here for a job interview.  His potential boss is really not with the program quite as much as the others who work there.  She made the reservation on the day before he was to arrive, and his flight was scheduled to land about 10 pm.  It's 90 minutes to the airport, so I knew we'd be looking at a midnight arrival.  She emailed him with my address and phone, told him to call if he would be late.  He called to say he'd be 30 minutes late.  At 12:30 he called and said "Am I here??"

Actually he was 3 houses down.  I felt really sorry for him because his potential boss still insisted that she'd pick him up at 7:45.  I sure wouldn't like to have an interview on little sleep in an unfamiliar town after travel delays, etc.  I am glad I decided to wait up for him.  I think it would have been really funny if he had tried to let himself in to the other place...it's a college student rental.  At least I was able to send him off with a hearty breakfast.

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Am I here yet. 

That is cute!

TheBeachHouse's picture
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Wedding story.  Our first wedding group was last weekend.   One person booked the whole house and then as each guest selected a room, we cancelled the cc of the booker and booked the specific person. 

One room was not specifically taken and the booker told us that was for "the preacher."  

Everyone was checked in except "the preacher" by 6.   At 9:30, we put out a self check in envelope addressed to "the preacher."

It was still there the next day.   I was chatting with guests at breakfast and one told me he was the minister performing the ceremony.   I asked if it was possible he was the mystery "preacher" that left the empty room.  Nope, no one would ever call him a "preacher," he tells me.  

As it turns out, it WAS his room, but he was happily sharing with another guest who was a good friend.    And when we offered to move him, he declined.

The booker, meanwhile is telling us we 'fecked up.'   Nice.  He did agree to cover the costs.  

The guests all commented on my fruit plate, watermelon hearts with 'honey'dew melon wedges.   (Picture on our website.   It looks really cute if I do say so myself.)  The only one unhappy was the guy who booked the whole house and named a room with a nickname that no one answered to.

Lesson learned - use real names.   Not cute nicknames.

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And our second wedding is this weekend.   This one is the daughter of a neighbor.   She's been a very nice neighbor and I really want to impress the guests.

However, I know that the wedding party is at another inn and the family is at another inn.  We got 'the friends' of the bride and groom.  I'm a little aprehensive about our group.   We'll see.

Just wait until they get a load of my heart shaped watermelon pieces!   LOL

Madeleine's picture
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Can I mention why wedding groups are a pain? They find out after arriving that 'everyone else' is staying in another town and then they want to cancel. Odd. Because 4 rooms are staying here and more people who are staying in town have shown up here to meet with them.

I find out the wedding is happening about an hour from here and wonder what the heck they were thinking booking so far away.

Maybe there's a bus coming to get them all.

Oh, and we didn't know this was a wedding group when they made the Rez. No one mentioned it until later on.

They were told they were responsible for all the room nights booked. 5 per person.

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I put out an ice bucket and ice and 6 large glasses and these two women who checked in at 5pm and left immediately, came back at 11am then were at the table before 8am had FIVE of the six glasses in their room. What the heck? 

Madeleine's picture
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We are often surprised, no, we're never surprised any longer, when we find 3-4 coffee cups in a room.

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Madeleine wrote:

We are often surprised, no, we're never surprised any longer, when we find 3-4 coffee cups in a room.

yeah these weren't coffee tho, they had those too! I had to get a tray to haul them all back down. weird.

Madeleine's picture
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And, I'm not surprised but I'm very annoyed, with guests who have suitcases, multiple, weighing over 50 lbs who expect l'm going to haul them up the stairs.

 

Madeleine's picture
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Walk in saga:

They look at room. Want to talk about it privately. Issue concerning TV. Not sure b&b is right.

I say I'll call another place that I know has TV's. Room there is $100 more than here.

They talked for 15 minutes. Yes, they took the room.

Wanted early breakfast. Worried about traffic. Didn't want to shop, didn't want to hike, didn't want the beach. Finally, I looked at the car plates and asked (knowing the answer anyway) "where are you from?" My hometown.

Never made it down for early breakfast. Did not want to take our suggestions for how to get to their next destination. We were not agreeing with what the gps was telling them, but we just live here, what do we know.

Still have no idea if they liked their stay or not.

Silverspoon's picture
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I've been sending all our inquiries with your hometown area code to you...figured you were used to them.  cool

Remember the woman who had a list a mile long of things she couldn't eat (one of them was citrus)?  She just arrived.  Requested ice water with lemon as her arrival beverage.  Sigh...it's going to be a long 3 days.

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Did not want to take our suggestions for how to get to their next destination. We were not agreeing with what the gps was telling them, but we just live here, what do we know.

Boy don't I know!  And the one's on the phone seem to be the worst. 

Yeah, you will get there but how much time did you waste by following it?

Had someone recently get here about 2 hrs later than expected.   

They called from the road to say it was taking them longer than what my directions said and GPS still had them 2 hrs away. 

The next day we talked about their route - they had taken the 'scenic route' almost all old US/State hwys.

I pulled out a map, traced their path & then showed them the route I had told them to take (they had asked). 

When they got ready to go home, they got my directions and said GPS Sally was taking the day off. 

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They complained and grumbled their way out the door. 

Not about us or me, but to each other...one rolled her eyes as she left.  Best time they ever had, they said.

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