Advise on locksmith

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Stu
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01/26/2014

Hi Guys,

 

i need some quick advise. I have a guest locked out of his room (the key is on the inside of the door and no windows open). I obviously need a locksmith but who pays? Me as innkeeper or guest ?thank you all

 

Arks's picture
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I don't go with phone numbers on the keypads for security reasons. If people know that's what you're doing, they could look up someone's phone number and break into their room.

When people make an online reservation they have the opportunity to enter the 4 digits they want to use. If they don't enter anything, I assign a random code. In 15 months I've never had a single case of anybody forgetting their code or getting locked out. No worries with keys being lost or carried off. No worries with someone duplicating a key and breaking in in the future.

Stu, the keypad locks I use hold up to 19 user codes at a time, so everybody has their own codes, including staff. My system lets me program the codes wirelessly from any computer or even my iPhone, and it lets me set the date & time the code will start to work, and the date & time it will no longer work. So I program it in advance and forget about it. Works very well.

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Generic's picture
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I'm using the Zwave Yale with a nice VeraLite controller.

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Stu
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All sorted, they entered quickly with no damage.. thankfully. Lock has been changed so this will never happen again. All is calm again at the B&B

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Smiling

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Madeleine's picture
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You pay. And why don't you have a second and third set of keys?!

Stu
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Why does it seem preferential to have keyless entry pads? What are the advantages/ disadvantages to both? Does anybody use them? 

Generic's picture
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I'm moving to them for the rooms. No keys, programmable to their phone number. No keys to run after. You can unlock door at 11AM from program and erase their code easily. They can relock the door.... but their code won't get them back in.

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05/22/2008

Well lots of folks use them for the main entrance of the home. No worry about lost keys. Give them a code they can remember like 4 digits of their phone number. Then you don't have to worry about leaving door open.  

Some may have them on rooms. If this is the only one, what do your others have?  I believe all rooms need to have a deadbolt...isn't that AAA regulation??? Can't remember any more.

Arks's picture
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05/22/2010

Yes, change the lock to something that prevents this situation. This should not happen again, and the way things are now, you KNOW it is bound to happen again!

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That would be you.

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Generic's picture
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Innkeeper pays. I'm installing lovely electronic locks and they all have a physical key in case of emergency.

seashanty's picture
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ditto.  innkeeper pays.  and you need a way to get into the rooms. imagine if the guest fell ill and help couldn't get in. or there was a fire in the night and guest didn't come out of the room. 

hurry.

Arks's picture
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I think this should not be something that can happen at an inn. The innkeeper should always have the means to get into a locked room.

I'd say this one is on you. Pay for the locksmith, and talk to the locksmith about ways to prevent this happening again.

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05/22/2008

Sorry, but I think you. Part of innkeeping. Don't you have extra keys to rooms? You should.

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01/12/2013

I have multiple keys to each room.  Two for guests, if they need two sets.  And two for me, incase I can't find where I left one set, I have an emergency backup hidden.  Now then...it's been so long that I hid them...mmmm..wonder where they are?  LOL

You definitely need your own set of keys.  What happens if they lose them?  How do you make a copy?

Stu
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01/26/2014

Ok i pay. I have loads of spare keys but the keys are in the lock on the inside of the door, so i cannot use my key from the outside. And the lock is a yale lock, you just pull the door and it locks. Might have to look into changing the lock.

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Stu wrote:

Ok i pay. I have loads of spare keys but the keys are in the lock on the inside of the door, so i cannot use my key from the outside. And the lock is a yale lock, you just pull the door and it locks. Might have to look into changing the lock.

We had those, what a pain and it happens often. We had a lady locked inside a room once, still can't work that one out "help help" she yelled. I had a small piece of a wire clothes hanger I used to get that lock undone.

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05/22/2008

Sound like time to invest in new locks. Keyless entry pad seems like a good way to go.

Stu
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It's only one room. It couldn't happen to any of the others. 

 

Joey Camb's picture
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its always the way - and why I don't have yales on the guest bedroom doors - they would be locked out 5 times a day some of them!

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MountainMystery's picture
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Famous last words wink

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