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Morticia

Morticia

Well-known member
Joined
May 22, 2008
Messages
17,771
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685
I hate the waiting. I hate calling to check up on guests.
It's a no win.
Late arrival note is out for guests who said they'd be here at 3.
 
Grin! They meant 3am?!? Today my aunt took a booking for someone who wanted an early check in at one. After doing everything she turned to me. "So they will be in at 8pm or later since they want an early arrival. Innspiring is always right!"
 
Still not here.
You know, like last month, they meant to book in August and chose April instead.
 
We have been having a run on no shows. 3 in the last 2 weeks. One of them has really peed me off, it was for a 1 night stay. He ordered a dozen roses and had ordered our candlight pkg for on arrival. Was suppose to be here at 5:30. By 8pm I finally called. No answer, did not answer a text either. I left directions to his suite and went to bed. Next morning I see the note is still on the door. I'm not to upset because we do charge a deposit for a one night stay. But I had bought the flowers for him. I went to charge his card for the flowers and his card would not work. So now I'm stuck with a dozen roses that I paid $50 for. 3 days later he finally texted me saying he should be charged because he did use the room and he has already talked to the bank on getting his money back. I explained our policy and he didn't care. He said he didn't use it and should not pay. He said something came up and they couldn't make it. Ummmm hello!!!! A little communication would of helped. He said he emailed me that night. I never received anything. I asked him to forward it on to me again, he hasn't. We are really going to have to watch and maybe change again the way we take deposits. People now have the ability with some card companies to turn on and off their credit cards or block a business. So they just turn it off and then cancel their reservation. We try and charge the fees and it declines us. Can you tell I'm peed off?
 
Small claims court. You'll never get your money, but for just a small bit of money you can have the satisfaction of inconveniencing the hell out of someone who inconvenienced the hell out of you.
Oh, and judges almost always side with a small business person/B&B over a guest.
Missouri's form is super-simple, so have fun.
 
PhineasSwann said:
Small claims court. You'll never get your money, but for just a small bit of money you can have the satisfaction of inconveniencing the hell out of someone who inconvenienced the hell out of you.
Oh, and judges almost always side with a small business person/B&B over a guest.
Missouri's form is super-simple, so have fun..
Click to expand...
PhineasSwann said:
Small claims court. You'll never get your money, but for just a small bit of money you can have the satisfaction of inconveniencing the hell out of someone who inconvenienced the hell out of you.
Oh, and judges almost always side with a small business person/B&B over a guest.
Missouri's form is super-simple, so have fun.
Click to expand...
I did take a case to small claims court. We won and did receive our money What the couple did to use was so egregious that it was for the principle we did it. It was very traumatic and I wouldn't do it again unless it were an extreme case.
If you take a deposit, then the credit cards will side with the biz for a no show.
 
Hillbilly said:
We have been having a run on no shows. 3 in the last 2 weeks. One of them has really peed me off, it was for a 1 night stay. He ordered a dozen roses and had ordered our candlight pkg for on arrival. Was suppose to be here at 5:30. By 8pm I finally called. No answer, did not answer a text either. I left directions to his suite and went to bed. Next morning I see the note is still on the door. I'm not to upset because we do charge a deposit for a one night stay. But I had bought the flowers for him. I went to charge his card for the flowers and his card would not work. So now I'm stuck with a dozen roses that I paid $50 for. 3 days later he finally texted me saying he should be charged because he did use the room and he has already talked to the bank on getting his money back. I explained our policy and he didn't care. He said he didn't use it and should not pay. He said something came up and they couldn't make it. Ummmm hello!!!! A little communication would of helped. He said he emailed me that night. I never received anything. I asked him to forward it on to me again, he hasn't. We are really going to have to watch and maybe change again the way we take deposits. People now have the ability with some card companies to turn on and off their credit cards or block a business. So they just turn it off and then cancel their reservation. We try and charge the fees and it declines us. Can you tell I'm peed off?.
Click to expand...
Divide the roses - give them to the ladies who REALLY deserve them - Jenn & the Moms. They will appreciate them and You will feel less peed off because it caused you to do something you should do once in a while anyway.
 
Hillbilly said:
We have been having a run on no shows. 3 in the last 2 weeks. One of them has really peed me off, it was for a 1 night stay. He ordered a dozen roses and had ordered our candlight pkg for on arrival. Was suppose to be here at 5:30. By 8pm I finally called. No answer, did not answer a text either. I left directions to his suite and went to bed. Next morning I see the note is still on the door. I'm not to upset because we do charge a deposit for a one night stay. But I had bought the flowers for him. I went to charge his card for the flowers and his card would not work. So now I'm stuck with a dozen roses that I paid $50 for. 3 days later he finally texted me saying he should be charged because he did use the room and he has already talked to the bank on getting his money back. I explained our policy and he didn't care. He said he didn't use it and should not pay. He said something came up and they couldn't make it. Ummmm hello!!!! A little communication would of helped. He said he emailed me that night. I never received anything. I asked him to forward it on to me again, he hasn't. We are really going to have to watch and maybe change again the way we take deposits. People now have the ability with some card companies to turn on and off their credit cards or block a business. So they just turn it off and then cancel their reservation. We try and charge the fees and it declines us. Can you tell I'm peed off?.
Click to expand...
But I DO feel your pain at the unneeded expense just now. BTW - tell the jerk same day cancels are out of the cancel period.
 
Hillbilly said:
We have been having a run on no shows. 3 in the last 2 weeks. One of them has really peed me off, it was for a 1 night stay. He ordered a dozen roses and had ordered our candlight pkg for on arrival. Was suppose to be here at 5:30. By 8pm I finally called. No answer, did not answer a text either. I left directions to his suite and went to bed. Next morning I see the note is still on the door. I'm not to upset because we do charge a deposit for a one night stay. But I had bought the flowers for him. I went to charge his card for the flowers and his card would not work. So now I'm stuck with a dozen roses that I paid $50 for. 3 days later he finally texted me saying he should be charged because he did use the room and he has already talked to the bank on getting his money back. I explained our policy and he didn't care. He said he didn't use it and should not pay. He said something came up and they couldn't make it. Ummmm hello!!!! A little communication would of helped. He said he emailed me that night. I never received anything. I asked him to forward it on to me again, he hasn't. We are really going to have to watch and maybe change again the way we take deposits. People now have the ability with some card companies to turn on and off their credit cards or block a business. So they just turn it off and then cancel their reservation. We try and charge the fees and it declines us. Can you tell I'm peed off?.
Click to expand...
Hillbilly said:
We have been having a run on no shows. 3 in the last 2 weeks. One of them has really peed me off, it was for a 1 night stay. Can you tell I'm peed off?
Click to expand...
I will pay you the $50 fee if you say teed off or p.o'd instead of peed... sorry it is just making me not take you serious, I picture you doing the happy dance with legs crossed.
Yes that was my inserting humor to a bad situation. I won't even tell you about my weekend...but at least we got paid. What sort of guests would go to a hard liquor "festival" anyway? Don't answer that. These women from 1993 in the video are not even close...
 
No reply to our e-mail. I explained we did not have an upcoming rez for them as it was yesterday. Now I forget about it until they show up at the door 6 months from now!
 
Hillbilly said:
We have been having a run on no shows. 3 in the last 2 weeks. One of them has really peed me off, it was for a 1 night stay. He ordered a dozen roses and had ordered our candlight pkg for on arrival. Was suppose to be here at 5:30. By 8pm I finally called. No answer, did not answer a text either. I left directions to his suite and went to bed. Next morning I see the note is still on the door. I'm not to upset because we do charge a deposit for a one night stay. But I had bought the flowers for him. I went to charge his card for the flowers and his card would not work. So now I'm stuck with a dozen roses that I paid $50 for. 3 days later he finally texted me saying he should be charged because he did use the room and he has already talked to the bank on getting his money back. I explained our policy and he didn't care. He said he didn't use it and should not pay. He said something came up and they couldn't make it. Ummmm hello!!!! A little communication would of helped. He said he emailed me that night. I never received anything. I asked him to forward it on to me again, he hasn't. We are really going to have to watch and maybe change again the way we take deposits. People now have the ability with some card companies to turn on and off their credit cards or block a business. So they just turn it off and then cancel their reservation. We try and charge the fees and it declines us. Can you tell I'm peed off?.
Click to expand...
Charge the card as soon as you get the information. Money already in your bank before they can try any tricks.
This isn't a new problem…. Grandma said that they did this back in the 80s so that's why she resisted taking cards at the inn all these years. We won on CC in 2015.
 
Morticia said:
Still not here.
You know, like last month, they meant to book in August and chose April instead..
Click to expand...
You mean they tried to save their money... but they still owe you the difference between April rates and August at least.
 
Duff2014 said:
Morticia said:
Still not here.
You know, like last month, they meant to book in August and chose April instead..
Click to expand...
You mean they tried to save their money... but they still owe you the difference between April rates and August at least.
.
Click to expand...
Duff2014 said:
You mean they tried to save their money... but they still owe you the difference between April rates and August at least.
Click to expand...
That's for sure! They were surprised the rates were higher.
 
Hillbilly said:
We have been having a run on no shows. 3 in the last 2 weeks. One of them has really peed me off, it was for a 1 night stay. He ordered a dozen roses and had ordered our candlight pkg for on arrival. Was suppose to be here at 5:30. By 8pm I finally called. No answer, did not answer a text either. I left directions to his suite and went to bed. Next morning I see the note is still on the door. I'm not to upset because we do charge a deposit for a one night stay. But I had bought the flowers for him. I went to charge his card for the flowers and his card would not work. So now I'm stuck with a dozen roses that I paid $50 for. 3 days later he finally texted me saying he should be charged because he did use the room and he has already talked to the bank on getting his money back. I explained our policy and he didn't care. He said he didn't use it and should not pay. He said something came up and they couldn't make it. Ummmm hello!!!! A little communication would of helped. He said he emailed me that night. I never received anything. I asked him to forward it on to me again, he hasn't. We are really going to have to watch and maybe change again the way we take deposits. People now have the ability with some card companies to turn on and off their credit cards or block a business. So they just turn it off and then cancel their reservation. We try and charge the fees and it declines us. Can you tell I'm peed off?.
Click to expand...
Grrrr. Sorry HB, I would be peeved too. From now on charge the deposit plus the cost of any package, as with the room night you will be out the cost of the items and your time.
 
Morticia said:
Still not here.
You know, like last month, they meant to book in August and chose April instead..
Click to expand...
Morticia said:
Still not here.
You know, like last month, they meant to book in August and chose April instead.
Click to expand...
You get quite a few of those. Is there any way to make the arrival date bold or larger font in their confirmation? Maybe if it stood out as April and not August, it would click!
 
Copperhead said:
Morticia said:
Still not here.
You know, like last month, they meant to book in August and chose April instead..
Click to expand...
Morticia said:
Still not here.
You know, like last month, they meant to book in August and chose April instead.
Click to expand...
You get quite a few of those. Is there any way to make the arrival date bold or larger font in their confirmation? Maybe if it stood out as April and not August, it would click!
.
Click to expand...
Copperhead said:
Morticia said:
Still not here.
You know, like last month, they meant to book in August and chose April instead.
Click to expand...
You get quite a few of those. Is there any way to make the arrival date bold or larger font in their confirmation? Maybe if it stood out as April and not August, it would click!
Click to expand...
It's in the subject line!
They finally called. Wrong date, wrong month, wrong day of the week. No idea what they were thinking.
 
Morticia said:
Duff2014 said:
Morticia said:
Still not here.
You know, like last month, they meant to book in August and chose April instead..
Click to expand...
You mean they tried to save their money... but they still owe you the difference between April rates and August at least.
.
Click to expand...
Duff2014 said:
You mean they tried to save their money... but they still owe you the difference between April rates and August at least.
Click to expand...
That's for sure! They were surprised the rates were higher.
.
Click to expand...
Morticia said:
Duff2014 said:
You mean they tried to save their money... but they still owe you the difference between April rates and August at least.
Click to expand...
That's for sure! They were surprised the rates were higher.
Click to expand...
Yup! Want our best rate, come in Feb to our worst room and enjoy the cold wind and snow. You might even get live entertainment like frozen pipes, snowed in for another day, blown off your feet, and lots more adventures just waiting for you at a super discounted price! The bonus is that the places that are open has no waiting lines, the streets are empty of cars and people, and you get the inn all to yourself! What are you waiting for?!? Snag the deal NOW!!!!!!!!!!!!!!!
 
OK, today is their 'makeup' day. The day they changed the rez to which is the date they said they meant to make the rez for from 2 weeks ago.
Yup. They're not here.
I'm not calling or emailing this time. Game over.
Ring the bell if you ever get here but I am not setting up the room for them.
As it is I have to sleep on the couch tonight because of my cold and how loud my breathing is. Not a happy camper.
Give me strength. They are 6 hours late and just called to say they would be 'a few minutes late.'
 
I keep reading this title with this lyric in my head
"stuck in the middle with you...
clowns to the left of me, jokers to the right..."
 

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