She obv doesn't know them very well, or was trying to change them. BTW How many of your family/friends stay at B&B's? NONE of mine. Most don't even know what we do here...
A few that have tell horror stories. One said to me "Do you serve french toast?" and then said they did a B&B road trip where they stayed at diff B&B's for 5 nights and had french toast (diff ways) at every single one of them. That was the first and the last B&B journey for them.
I bought an anniversary stay for my parents and my mother ended up sleeping in the arm chair because the innkeeper had sprayed Fabreeze all over the linens before check in, they left the next day and checked out leaving a day early, and Mom went and got antihistamine.
An Aunt and Uncle went to one and only told me about when they heard we were going to be innkeepers and bought an inn, they said the innkeepers were in their business the whole time, my aunt was going through stage 4 cancer treatments and they just wanted a change of scenery with a waterview and peace and quiet. They were very anti-B&B after that.
And then we had so many bad experiences that may even be the reason we opted to do this in the first place! We wanted to be the "great innkeepers" not the snippy arrogant ones, who seem put out over everything. Who don't give a rip about you one way or the other.
Yes, booked a B&B in Leavenworth WA with the snow falling they closed the outdoor hot-tub, the whole reason we booked this inn was to be in ski country and with an outdoor hot-tub in the snow. They also said NO KIDS AT ALL, and there were little kids there.
The B&B that put out white bread still frozen from the freezer to make your own toast and a handful f oranges, the coffee pot (MR Coffee just sitting out there for the entire 5 rooms) was empty.
Those are just a couple, I have plenty more you have probably all heard before, but I found the B&B's in other countries were awesome! From Wales to Costa Rica to the Great Barrier Reef. Great B&Bs, great experiences, wonderful! Outdoor showers, smoothies made to order, libraries full of books, romance, quiet, scenery. Great things! Great places!.