Highlands John
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- Apr 16, 2010
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We change our room rates to help maximise income, which at times includes dropping rates to fill empty spaces in the diary.
I've had an email from someone that booked for August, back in feb. They've noticed that since they booked I've dropped the rates around their stay and are now asking for their rate to be dropped also. We've had a couple of emails back and forth and I've pointed out that if their airline to the UK dropped prices to fill empty seats they're not going to refund everyone else on the plane, I also said if I put my rates up cos it's very busy should I add the extra to their booking.
I've offered a refund of their deposit and to cancel their booking as I'm a bit annoyed by this and would rather they didn't stay here, however if I do that they're probably gonna give us a bad review. I could just give them the lower rate and then just smile and pretend the conversation never happened when they're here.
Anyway, have others had this situation? Your comments would be welcome.
I've had an email from someone that booked for August, back in feb. They've noticed that since they booked I've dropped the rates around their stay and are now asking for their rate to be dropped also. We've had a couple of emails back and forth and I've pointed out that if their airline to the UK dropped prices to fill empty seats they're not going to refund everyone else on the plane, I also said if I put my rates up cos it's very busy should I add the extra to their booking.
I've offered a refund of their deposit and to cancel their booking as I'm a bit annoyed by this and would rather they didn't stay here, however if I do that they're probably gonna give us a bad review. I could just give them the lower rate and then just smile and pretend the conversation never happened when they're here.
Anyway, have others had this situation? Your comments would be welcome.