Generic
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- Feb 24, 2011
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I'm doing it via the channel manager (allocator), which pulls from Reskey.I have my Air account set up to pull availability from ResKey. It does not push data to ResKey -- if I get an Air booking, I will enter it manually into ResKey.... Is yours doing something different?It is in the nature of the system. And since they do push instead of pull, the calendars are constantly out of date. I assume it's done because they want you to use them exclusively... which will bankrupt you, because it's a bottom dollar market.Is there a link for that? The inquiry tying me or a room, up whether or not someone, does not seem very appealing...Unless you enable 'instant book'. I have done that. You still get an email notifying you that a guest has booked. I then follow up with a return email about the food preferences and if any further questions just txt.....An "air" inquiry is totally different than any other inquiry. It's the way the whole process works. To make a reservation, the guest has to do an inquiry first.Something I learned as a landlord, that an inquiry or interest means nothing. How many times people wanted me to "hold the room/apartment, I will take it." Most of the time, I never hear from them again. Book and pay for the room. Otherwise, it stays available. (Of course if it is 3 months out, that may be another thing).
If they are nonresponsive, that is not really your problem. They may already by changing plans or location..
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Book or don't book. As questions independently. Don't understand why Air would leave someone who properly responded hanging, unless I am missing something.
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Here's the problem with Air... they pull availability every 6 hours, so a room that's booked might still appear as available. Not really your fault, but that's what they want.
In my case, because of the channel manager, this is what happens....
1. Every 6 hours Air contacts the channel manager and pulls availability. So your calendar is never more than 6 hours old.
2. Someone books on Air and Air notifies me and makes the room as unavailable. You then need to go to the channel manager and change the availability from 1 to 0 so no one can book the room via the channel manager. Within 6 hours, the channel manager downloads the data from Air and sends it to Reskey
3. Reskey doesn't have a way to handle this, so either you manually put in the Air reservation to prevent a double booking or you annoy John pointing out that there should be a way to mark the room is booked but data pending from the channel manager. Personally, I just put the reservation in and handle when it burps, because it will.
So part of the problem is caused by Air which doesn't know how to push the reservation other than email or via their app. I am assuming they do this on purpose... but I could be wrong. You see when I get a reservation from XPDA or BKing the channel manager gets it immediately, updates availability, sends the data through to Reskey and then updates all the other channels to show the room sold.
The other part is a missing mechanism in Reskey to make a room as "booked but pending data". But that's not really his fault either, it's caused by Air's stupid 6 hour gap.