This is her answer to my email. Next time at the first problem I will show the contract/reservation, mine or of Booking.
Thank you for your communication. Clearly the error was on my part. However, let me explain how this might have happened. When I quoted my belief of the room cost as 110E you responded by defending the cost based on the booking.com charges. I clearly thought you were adjusting the cost after the fact. Had we looked at a copy of the original contract at that time I would have seen the problem. Something got lost in the translation. We would not want your lovely B&B to suffer from such a miscommunication.
I have already contacted booking.com and am waiting for a form that will delete the review and allow me to create a positive replacement. Please accept my apology and know that I will continue to follow this until the review is changed.
Again, we loved our stay at Al Porto and wish you and your wife success..
So glad you received a nice reply from the guest and now she understands. The world is so riddled with scams people are suspecting problems.
Yes, always have the booking.com reservation upon check in. I would have them sign it at check in confirming the rate etc. In fact, you should have something for them to sign acknowledging the rate at check in for all your guests and you have a signature in advance if they place an issue with their credit card issuer regarding the charge.
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