ravensloft
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- Aug 22, 2019
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Where I work, we (housekeepers, of which I'm the manager of) often run into timing issues with makes and turn downs. We're fed the wrong information from the concierge, someone stays behind but the car is gone, guests expect a room to be cleaned every time they leave it multiple times a day, etc. My idea (which is not a new one, I've seen it in play in other hotels and inns) is to have a card, with infographics and a basic explanation of a make and turn down, where the guest would simply fill out what time during the day they'll be gone for a make or at night for a turn down, or if they'd like to opt out of one, and if they need anything to call the front desk and we'll give them whatever they need. I figured it could be filled out upon their arrival, and they could hang it on their door handle. Housekeeping would collect them? If any of you use something like this, or if you have another way to solve this issue, I am all ears for any and all advice you may have! Thank you so much.