Miss O'Hara
Well-known member
- Joined
- Apr 3, 2011
- Messages
- 67
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I posted last week about the guests who had 3 rooms on a busy weekend that had a 2 night minimum and they called and canceled one night. I let them do it because I hadn't properly confirmed with her that it was a 2 night minimum weekend.
Well they showed up yesterday, left almost immedately to go to their event. Got back late and left before breakfast, without telling me so I had tons of extra food.
She called me later and said that the rooms were dirty and she had a list of things that were wrong and she wants a %50 return. Her list of things that were wrong were the porch hadn't been swept, and there was a "bullet hole" in the window (it's a big curved glass window and the hole is a bubble from, I'm assuming, when it was made and was too expensive to re-do), she found a rasin? in the tub and there were crumbs on the bed, oh and the carpets were dirty and there was "an inch of dust on (something)".
I'll give her that my carpets are dingy and I would LOVE to replace them but everything else is just crap. I literally broke down in tears after I got off the phone. How do you handle these types of people who look for every little tiny thing that could be wrong?
Meanwhile my other guests couldn't have been more thrilled. They loved everything and left me a $20 tip.
Well they showed up yesterday, left almost immedately to go to their event. Got back late and left before breakfast, without telling me so I had tons of extra food.
She called me later and said that the rooms were dirty and she had a list of things that were wrong and she wants a %50 return. Her list of things that were wrong were the porch hadn't been swept, and there was a "bullet hole" in the window (it's a big curved glass window and the hole is a bubble from, I'm assuming, when it was made and was too expensive to re-do), she found a rasin? in the tub and there were crumbs on the bed, oh and the carpets were dirty and there was "an inch of dust on (something)".
I'll give her that my carpets are dingy and I would LOVE to replace them but everything else is just crap. I literally broke down in tears after I got off the phone. How do you handle these types of people who look for every little tiny thing that could be wrong?
Meanwhile my other guests couldn't have been more thrilled. They loved everything and left me a $20 tip.