To get into the room without actually 'checking in.' IE - to bypass the rules.
I just say no one is at the house until 3. If they ring the bell and I answer I say they can leave everything in the entryway, but no one is around to keep an eye on it.
For you, I'd just say that the housekeeping staff has not released the room yet, so that means they are still cleaning so the door codes can't be entered yet..
Morticia said:
For you, I'd just say that the housekeeping staff has not released the room yet, so that means they are still cleaning so the door codes can't be entered yet.
That's how I handle it. I text the housekeeper and tell her to text me when she's done and I'll activate the door code and text the guest that it's ready for them. She definitely doesn't want to be alone in there with strangers having an active door code.
It's just the "if we can't get in early, can we at least drop off the luggage" part I don't get. Don't see the point of that, but of course it's either the bathroom thing or the trying to get a foot in the door thing, hoping once they are in, they can stay.
I don't worry about the bathroom. It's always around lunchtime when they are asking to get in early, so they can use a restaurant's bathroom.
Speaking of door codes, I have always given the guests the option of picking the 4-digit code they want to use. Lately, about 40% of new reservations have specified a preferred code, so I don't have to assign one.
But a few weeks ago a reservation came in requesting the code one of my housekeepers uses! What are the chances of that? That code will get them into every door in the inn, including all the closets! So on their arrival day, I'll have to deactivate the housekeeper's code on all other rooms, and on the supply closet. Once the guest leaves, I can return things to normal.
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