Kay Nein
Well-known member
- Joined
- Feb 13, 2012
- Messages
- 832
- Reaction score
- 3
I was so thrilled to read a new online review that says great things about all aspects of their experience.
We spent two nights in this well-situated and comfortable B&B. Cecilia and Dena were excellent hosts and were knowledgeable about the area in and around Blue Ridge. It is just a short walk to downtown, where all the restaurants and shops are located. We had a large downstairs room with living and sleeping rooms. The Southern-style breakfasts were hearty and accompanied by home-baked muffins and biscuits. The B&B was clean and there was a sitting room downstairs where one could read materials concentrated on the region. It was a very warm and friendly place to stay in Blue Ridge.
BUT we ended up getting 4 stars instead of 5. They're breakdown was as such:
Value - 4
Location - 5
Sleep Quality - 5
Rooms - 4
Cleanliness - 5
Service - 4
Value - We've been told many times that we are underpriced
Rooms - The house was built in 1890, but this room is very nice
Service - This kills me as we really go abve & beyond to be helpful, informative, friendly, etc. Cecilia is the goddess of customer service & instantly make people feel like they've been friends forever.
I know it's all about customer perception, but I'm conflicted on how to respond to it. I want to ask them how we could improve to earn 5 stars in the 4 categories, but not sure how to word it. Of course, I want to acknowledge the excellent review, but also want to learn how to bring it up.
Any suggestions?
We spent two nights in this well-situated and comfortable B&B. Cecilia and Dena were excellent hosts and were knowledgeable about the area in and around Blue Ridge. It is just a short walk to downtown, where all the restaurants and shops are located. We had a large downstairs room with living and sleeping rooms. The Southern-style breakfasts were hearty and accompanied by home-baked muffins and biscuits. The B&B was clean and there was a sitting room downstairs where one could read materials concentrated on the region. It was a very warm and friendly place to stay in Blue Ridge.
BUT we ended up getting 4 stars instead of 5. They're breakdown was as such:
Value - 4
Location - 5
Sleep Quality - 5
Rooms - 4
Cleanliness - 5
Service - 4
Value - We've been told many times that we are underpriced
Rooms - The house was built in 1890, but this room is very nice
Service - This kills me as we really go abve & beyond to be helpful, informative, friendly, etc. Cecilia is the goddess of customer service & instantly make people feel like they've been friends forever.
I know it's all about customer perception, but I'm conflicted on how to respond to it. I want to ask them how we could improve to earn 5 stars in the 4 categories, but not sure how to word it. Of course, I want to acknowledge the excellent review, but also want to learn how to bring it up.
Any suggestions?