We always feel there is no way out. We must cave. The lady who refunded the blackmailer should have given a discount GC for a future stay. We never think of what we should have done until later on, we are caught off guard.
I was unable to get a product today I had ordered two days ago online. They sent me an email letting me know. Then the next email said "What about THIS? Would THIS work? And we will throw in 10% off so it is less than the original item"
WHAT CUSTOMER SERVICE!
I battled it out with a dept store refund this week, took my time and energy and was treated like a thief. Meanwhile this other company is a breath of fresh air! I was PLEASED to do business with them, and will again!
Do you offer alternatives?
If the room their heart is set on it taken do you just say "We have other rooms..." or do you explain the next best thing, and we will do this...(late check out, sparkling cider or something small, something we do for free for our InnRewards guests already?)
I was unable to get a product today I had ordered two days ago online. They sent me an email letting me know. Then the next email said "What about THIS? Would THIS work? And we will throw in 10% off so it is less than the original item"
WHAT CUSTOMER SERVICE!
I battled it out with a dept store refund this week, took my time and energy and was treated like a thief. Meanwhile this other company is a breath of fresh air! I was PLEASED to do business with them, and will again!
Do you offer alternatives?
If the room their heart is set on it taken do you just say "We have other rooms..." or do you explain the next best thing, and we will do this...(late check out, sparkling cider or something small, something we do for free for our InnRewards guests already?)