After seeing Maddie's comment about writing over 20 reviews and not hearing or seeing anything from mgmt on them, I read this and found it of interest - it covers a few different points:
Guest reviews: To respond or not to respond?
Excerpt:
Having written a scathing review on TripAdvisor for a stay in Hollywood, Florida, in November 2013, I received an email from the site about the management’s response in January 2014. Someone obviously is not paying attention there. More recently I posted a review for a stay at an airport hotel made through Booking.com. After a week, I checked back to see if management responded. Not only was there no response, but through three pages of reviews, there was not a single response. Someone obviously is not paying attention there. - See more here.
Guest reviews: To respond or not to respond?
Excerpt:
Having written a scathing review on TripAdvisor for a stay in Hollywood, Florida, in November 2013, I received an email from the site about the management’s response in January 2014. Someone obviously is not paying attention there. More recently I posted a review for a stay at an airport hotel made through Booking.com. After a week, I checked back to see if management responded. Not only was there no response, but through three pages of reviews, there was not a single response. Someone obviously is not paying attention there. - See more here.