I think this is an area where many innkeepers can't see the forest for the trees. We think we have a firm rudder but are too close to the situation.
It could be invaluable to be able to have an outside source evaluate and critique. This is where having innmates or other industry professionals come to stay with you and getting their honest feedback of the whole process would be great. From making the reservation to check-out..
Thanks for capturing the essence of what I was getting at.
If I have a continuous stream of guests that behave in ways I dislike, one of the first questions to ask is, "who's driving the train?" They're the guest, which means they have little or limited knowledge of what they are supposed to do as your guest. Do I really want them driving? If the answer is no, then the next question might be, " Am I doing enough to keep the train on the right track?"
This isn't just about guest interaction. It's about helping our guests' be our very best guests ever.
If you read that and say, "I am helping our guests be the best ever" and yet they are not, .........perhaps it's time to follow the above advice.
We had our inn evaluated by industry professionals and we learned from it. It takes time, but we are making some changes that are driven by that insight.
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