They don't have to tell you why. Just say good bye and No Refund!.
AMEN!catlady said:They don't have to tell you why. Just say good bye and No Refund!
I agree, today isn't refundable and your normal policy applies as normal in regards to the 2nd night. And they don't need to explain at all. You can ask "is it something that I did?" if you want, but if it is, it won't be pretty. Better to assume that something came up and they need to leave for an emergency.Madeleine said:Guests out all day after check-in, return late in the evening and want to leave now. Day 1 of 2-nighter. Will not tell me why.
An anecdote:
A couple of years ago we booked 3 rooms for 4 nights in Siena, Italy. After 2 days there we decided 3 nights would be plenty and there were other places we wanted to move on and see. The hotel said they need 5 days notice to cancel. We didn't bat an eye, paid for the 4th night we didn't use and moved on. It was our choice to leave and we didn't hold it against the hotel one bit that they had a policy and stuck to it. I'd certainly stay there again..
Most reasonable people feel that same way. The unreasonables, however.....Arkansawyer said:It was our choice to leave and we didn't hold it against the hotel one bit that they had a policy and stuck to it. I'd certainly stay there again.
An anecdote:
A couple of years ago we booked 3 rooms for 4 nights in Siena, Italy. After 2 days there we decided 3 nights would be plenty and there were other places we wanted to move on and see. The hotel said they need 5 days notice to cancel. We didn't bat an eye, paid for the 4th night we didn't use and moved on. It was our choice to leave and we didn't hold it against the hotel one bit that they had a policy and stuck to it. I'd certainly stay there again..Most reasonable people feel that same way. The unreasonables, however.....Arkansawyer said:It was our choice to leave and we didn't hold it against the hotel one bit that they had a policy and stuck to it. I'd certainly stay there again.
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I make an effort to not worry myself too much over a handful of unreasonables. It's not always easy, but when 1000 people are fine with things and 1 person complains, I do look at how to keep that 1 person happy, but try not to let it bother me if (when) I fail at that. "Unreasonable" pretty much says it all. THEY are the ones with the problem.Penelope said:Most reasonable people feel that same way. The unreasonables, however.....
An anecdote:
A couple of years ago we booked 3 rooms for 4 nights in Siena, Italy. After 2 days there we decided 3 nights would be plenty and there were other places we wanted to move on and see. The hotel said they need 5 days notice to cancel. We didn't bat an eye, paid for the 4th night we didn't use and moved on. It was our choice to leave and we didn't hold it against the hotel one bit that they had a policy and stuck to it. I'd certainly stay there again..Most reasonable people feel that same way. The unreasonables, however.....Arkansawyer said:It was our choice to leave and we didn't hold it against the hotel one bit that they had a policy and stuck to it. I'd certainly stay there again.
.I make an effort to not worry myself too much over a handful of unreasonables. It's not always easy, but when 1000 people are fine with things and 1 person complains, I do look at how to keep that 1 person happy, but try not to let it bother me if (when) I fail at that. "Unreasonable" pretty much says it all. THEY are the ones with the problem.Penelope said:Most reasonable people feel that same way. The unreasonables, however.....
But it irks me that I lose sleep over one complainer, and never dwell on the multitudes who are happy with things. I have to work on that.
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We all have to work on that.Arkansawyer said:But it irks me that I lose sleep over one complainer, and never dwell on the multitudes who are happy with things. I have to work on that.
To my face she said everything here was lovely and the room was wonderful and that they would try to come back when things were better. With them, not with us. It totally seemed like a breakdown in communication between them.We had guests who barely spoke to us other than to tell us the night before that they would not be joining us for breakfast. We thought maybe our place wasn't their cup of tea and just wanted to leave.
Turns out they left a very lengthy note telling us how much they loved the place and how they had been able to reconnect with each other without the distraction of TV and phones. They plan on returning.
My point is, don't try to read to much into it. Follow your cancellation policy and move on to the next guest..
We've always found that trying to get the toxic people to live up to the agreement results in more anxiety than letting them walk. I've mentioned the woman who showed up here in her pj's at 10 AM, dog tucked under her arm and a heart attack waiting to happen husband who walked across the street and immediately sat down on the steps he was so tired. She wanted to cancel her 3 day stay with us. Package and everything. After arguing with myself, I decided she would be too much stress IN the house than being out the money (because she would have stayed had I told her no refund).We all know, or have had guests who are complete nightmares, they a toxic people, and everywhere they go there is drama. Yes, sometimes these guests go to B&B's. Remember my lady who came to the kitchen for one of us to go get her makeup, as she didn't want to wake her husband...and the story goes on from there. She was an absolute nightmare, I have never been around anyone like that in my life, close, but not to that extent.
But what it does is cause everyone turmoil, and plans change like the wind to accommodate the toxic effect..
I think partly it depends on what the situation is ie - I have a very good customer who comes to me twice a year for a trade show and spends a lot of money. He usually has 2 rooms but this year they have had 3 - however the chap in the 3rd room had to go home early - however Peter the chap in charge found me another chap who was the colleague of a friend etc to have the room and paid the extra for the changes - figure that was an excellent solution and every one was happy.It could totally have been something personal for them not with you, so I would not press them for any explanation. I hope you just advised them of your cancellation/early departure policy and bid them a safe journey home or to their next destination. Nothing else really to do..
It happens. Better off to lose the money than to endure the torture.We've always found that trying to get the toxic people to live up to the agreement results in more anxiety than letting them walk. I've mentioned the woman who showed up here in her pj's at 10 AM, dog tucked under her arm and a heart attack waiting to happen husband who walked across the street and immediately sat down on the steps he was so tired. She wanted to cancel her 3 day stay with us. Package and everything. After arguing with myself, I decided she would be too much stress IN the house than being out the money (because she would have stayed had I told her no refund).We all know, or have had guests who are complete nightmares, they a toxic people, and everywhere they go there is drama. Yes, sometimes these guests go to B&B's. Remember my lady who came to the kitchen for one of us to go get her makeup, as she didn't want to wake her husband...and the story goes on from there. She was an absolute nightmare, I have never been around anyone like that in my life, close, but not to that extent.
But what it does is cause everyone turmoil, and plans change like the wind to accommodate the toxic effect..
As it turned out they didn't like anything they were served at the other B&B, came for breakfast 30 minutes late everyday and brought the dog into the dining room because they never went anywhere without her.
After the real winner from Switzerland last year, our take on it is that if you show up with an attitude we don't want you here making everyone else miserable. I'll keep the deposit, but be gone with you for the rest of the days.
I know we say life is too short, but life is really too long to have these stressful people at your table everyday.
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