That kind of thing would get tiresome!
I'm for getting the full balance due when they arrive, not when they leave. What's the reasoning not to? They're obligated to pay it within a day or two anyway. What's the problem with getting it in the beginning?.
Arkansawyer said:
I'm for getting the full balance due when they arrive, not when they leave. What's the reasoning not to? They're obligated to pay it within a day or two anyway. What's the problem with getting it in the beginning?
I have no problem requesting payment on arrival. It's in the confirmation, it's in the policies. You don't get into a hotel without your credit card being handed over and a signature taken, why do guests think a B&B is different in re payment?
.
Madeleine said:
Arkansawyer said:
I'm for getting the full balance due when they arrive, not when they leave. What's the reasoning not to? They're obligated to pay it within a day or two anyway. What's the problem with getting it in the beginning?
I have no problem requesting payment on arrival. It's in the confirmation, it's in the policies. You don't get into a hotel without your credit card being handed over and a signature taken, why do guests think a B&B is different in re payment?
Most guests think sicne they put their cc online to secure their room they have already paid. I know everyone here can attest to that same scenario, even tho we do not say it is paid in full upon reservation.
.
Joey Bloggs said:
Madeleine said:
Arkansawyer said:
I'm for getting the full balance due when they arrive, not when they leave. What's the reasoning not to? They're obligated to pay it within a day or two anyway. What's the problem with getting it in the beginning?
I have no problem requesting payment on arrival. It's in the confirmation, it's in the policies. You don't get into a hotel without your credit card being handed over and a signature taken, why do guests think a B&B is different in re payment?
Most guests think sicne they put their cc online to secure their room they have already paid. I know everyone here can attest to that same scenario, even tho we do not say it is paid in full upon reservation.
This is the latest one...when the guests check-in I ask them to sign the deposit receipt as well as the balance receipt AND the reg form. OK, it's excessive, I know. BUT, the biggie lately is this, 'The deposit cleared months ago, why do I have to sign it?'
A lot of guests have asked why they have to sign the deposit slip. Do they think it's something I'm charging twice?
.
Madeleine said:
Joey Bloggs said:
Madeleine said:
Arkansawyer said:
I'm for getting the full balance due when they arrive, not when they leave. What's the reasoning not to? They're obligated to pay it within a day or two anyway. What's the problem with getting it in the beginning?
I have no problem requesting payment on arrival. It's in the confirmation, it's in the policies. You don't get into a hotel without your credit card being handed over and a signature taken, why do guests think a B&B is different in re payment?
Most guests think sicne they put their cc online to secure their room they have already paid. I know everyone here can attest to that same scenario, even tho we do not say it is paid in full upon reservation.
This is the latest one...when the guests check-in I ask them to sign the deposit receipt as well as the balance receipt AND the reg form. OK, it's excessive, I know. BUT, the biggie lately is this, 'The deposit cleared months ago, why do I have to sign it?'
A lot of guests have asked why they have to sign the deposit slip. Do they think it's something I'm charging twice?
Yes! They think they are being double billed. In our case, they have never SEEN a charge from us on their credit card, so why do they think there is one? And then there are those who whip out their cell phone and go straight to their bank account to double check it before allowing me to swipe their card. Funny how efficient they are, and yet clueless. People have different M.O's that is for sure...
.
I've had to tell people who don't know how to check their cc online that if they find an error on the paper statement to just give me a call. I think they are relieved if still not believing me that they are not paid in full just because they used their cc when making the rez.
Then there are the ones who call from the road and when they arrive they sort of wave me off when I ask for the card again, 'I gave the information to the person who answered the phone, I don't have to give you my cc.'
Yes, true, you don't. And I don't have to give you the keys to the room, either.
.