Do you have a cell phone? I put my cell phone # on my guests' key ring, tell them to reach me at that number, and turn the inn phone off at night. I can't tell you how satisfying it is to look through the caller ID the next morning and see 4 or 5 calls that DIDN'T wake me.
Also, if I'm booked and the phone is driving me crazy with people that wait until the last minute to try and reserve, I put an outgoing message that says "If you are calling for availability for this weekend, I'm sorry, but we are fully booked. If you are calling for reservations for a future date, please leave your name and number and we'll call you back as soon as we're able." This keeps me from listening to the huffs and puffs and irritation because I don't have a room available. As though it's MY fault
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