Iris
Well-known member
- Joined
- Jun 8, 2009
- Messages
- 811
- Reaction score
- 4
May I say that I agree with undersea and BD. I also think that your husband gave that voucher freely and without being asked
It was not your fault that the restaurant was closed. I think it's nice that you wanted to make them feel better, but really, they will not remember that they had a good time, they will associate their visit with her getting sick.
Also, there is a wave of people about now, that count on "getting" something. We try to placate guests/people/customers now for things that are out of our control, in fear of getting a bad review. I feel bullied. I feel the entire service industry is being bullied by that "power". "My towels were the wrong color, I want a free night."
I think you gave away something that will cost you money later, when they want to stay and you could have rented the room to a paying guest.
And in the end, it is all an individual decision. A case by case thing.
It was not your fault that the restaurant was closed. I think it's nice that you wanted to make them feel better, but really, they will not remember that they had a good time, they will associate their visit with her getting sick.
Also, there is a wave of people about now, that count on "getting" something. We try to placate guests/people/customers now for things that are out of our control, in fear of getting a bad review. I feel bullied. I feel the entire service industry is being bullied by that "power". "My towels were the wrong color, I want a free night."
I think you gave away something that will cost you money later, when they want to stay and you could have rented the room to a paying guest.
And in the end, it is all an individual decision. A case by case thing.