The first time ever, a guest has said "Thank you so much for the upgrade we really appreciated it!"
Seriously, shook my hand at check out and thanked us!
I have upgraded so many over the years and never had anyone do this. Sometimes the upgrade is for a simple reason, like they are the only one here and they can have a private entrance in and out from the gardens, or something. A few years ago this brought up the subject of "Does a guest appreciate the upgrade...when they may have picked a room for the name, or location, or colors!" So is an upgrade always an upgrade.
But YES many times the upgrades are real upgrades! In their minds and mine. $$ Wise definitely!
Seriously, shook my hand at check out and thanked us!
I have upgraded so many over the years and never had anyone do this. Sometimes the upgrade is for a simple reason, like they are the only one here and they can have a private entrance in and out from the gardens, or something. A few years ago this brought up the subject of "Does a guest appreciate the upgrade...when they may have picked a room for the name, or location, or colors!" So is an upgrade always an upgrade.
But YES many times the upgrades are real upgrades! In their minds and mine. $$ Wise definitely!