Does anyone have a correspondence template in Reservationkey for a NO SHOW?
I left a message on the cell phone, and ran the statement balance. The card worked. Two night stay, no show last night.
Update: I went into the reservation in rezkey under correspondence and used the first drop down with --NO MESSAGE-- and it gave me all the reservation details including the policies which the guest agreed to. I altered it to state you did not show accroding to the reservation #, and agreed to policies, so according to our policies your cc has been charged in full. I have the policies and all details there on the email.
I did this IN REZKEY as it keeps all corresp together, for this reservation and guest. A copy with date stamp is stored in Rezkey.
I left a message on the cell phone, and ran the statement balance. The card worked. Two night stay, no show last night.
Update: I went into the reservation in rezkey under correspondence and used the first drop down with --NO MESSAGE-- and it gave me all the reservation details including the policies which the guest agreed to. I altered it to state you did not show accroding to the reservation #, and agreed to policies, so according to our policies your cc has been charged in full. I have the policies and all details there on the email.
I did this IN REZKEY as it keeps all corresp together, for this reservation and guest. A copy with date stamp is stored in Rezkey.