Slightly off topic....last night around 9 pm a call came in from Am Ex on the caller Id. I didn't answer it and they did not leave a message. Today another call came in from the same source but I took it because I was sitting at my desk, responding to inquiries for reservations.
AMEX: "Can I speak to the person who takes reservations"
Me: No.....loooong stunned pause
AMEX: Is there a reason I can't?
Me: Yes, we don't take Amex
AmEx: Oh
Me: Bye, click
But that is not the end of the story.
About 5 minutes before this morning's Am Ex call, I had responded to an e-mail inquiry that arrived last night when my computer was shut down for the night. After the Am Ex call the phone rang again. It was a guest who explained that he sometimes deals with the AmEx concierge to make reservations. The rep had relayed our recent "conversation" to him. I laughed, explained that we get tons of unsolicited calls from credit card companies and apologized if I sounded abrupt. We had a laugh and he booked. In fact he booked for 5 nights instead of the 3 that we was originally asking about. So no harm done..