Breakfast Diva
Well-known member
- Joined
- May 27, 2009
- Messages
- 5,911
- Reaction score
- 29
Something has changed and we've not been getting responses back from our guests after sending template e-mails from ResKey.
I have e-mail templates I send when guests order our add-on dinner or picnic basket. Lately, I've been having to follow up with all these people and they tell me they've already responded back.
Turns out that ANY e-mail that we send out to guests, including reservation confirmation e-mails goes to a no-reply@reservationkey!
Someone has already posed a question with this problem on the ResKey forum and here is John's reply:
"This address is not changeable. We have to do it this way in order to ensure the highest delivery rate possible. But if someone replies to our generic address they get an auto response back telling them where to look to find the correct address to reply to (on the bottom of every email we send we include your email address). You can also set the Reply-To address in the Email Schedules section, but not every email client seems to recognize that."
I don't know when this changed happened, but it's just not good enough! This means that when guests reply to your e-mails generated by ResKey, it goes into space,never to be seen or answered again. Whatever auto response is supposed to happen telling the guest where to find the correct e-mail is not working. I've already reported this on the ResKey Forum.
Has anyone else been having trouble with these communications?
I have e-mail templates I send when guests order our add-on dinner or picnic basket. Lately, I've been having to follow up with all these people and they tell me they've already responded back.
Turns out that ANY e-mail that we send out to guests, including reservation confirmation e-mails goes to a no-reply@reservationkey!
Someone has already posed a question with this problem on the ResKey forum and here is John's reply:
"This address is not changeable. We have to do it this way in order to ensure the highest delivery rate possible. But if someone replies to our generic address they get an auto response back telling them where to look to find the correct address to reply to (on the bottom of every email we send we include your email address). You can also set the Reply-To address in the Email Schedules section, but not every email client seems to recognize that."
I don't know when this changed happened, but it's just not good enough! This means that when guests reply to your e-mails generated by ResKey, it goes into space,never to be seen or answered again. Whatever auto response is supposed to happen telling the guest where to find the correct e-mail is not working. I've already reported this on the ResKey Forum.
Has anyone else been having trouble with these communications?