Morticia
Well-known member
- Joined
- May 22, 2008
- Messages
- 17,771
- Reaction score
- 685
There are days I don't know why I bother being helpful and polite.
Guest calls to make reservation, carries on weird conversation. Says someone else will be calling for another room.
Says other person will be a family of 4. I recommend a room that sleeps 4.
Second person calls for room. Leaves message. I return call and say they should call us back to reserve room. No return call. As they were a family with kids in trying to be helpful so they get the room for 4.
Give them another day, no call. I call back at what I (silly me) assume will be an after dinner, before kids are asleep, after work, before TV watching commences time.
Get guest on phone, ask if they'd like to make the reservation. Yeah, sure, but hurry up, we're eating dinner.
They proceed to rush thru details, getting snarkier as they go.
By the time they arrive, unless they all cancel, I will have forgotten these calls. But right now? Why do I bother being polite?
Guest calls to make reservation, carries on weird conversation. Says someone else will be calling for another room.
Says other person will be a family of 4. I recommend a room that sleeps 4.
Second person calls for room. Leaves message. I return call and say they should call us back to reserve room. No return call. As they were a family with kids in trying to be helpful so they get the room for 4.
Give them another day, no call. I call back at what I (silly me) assume will be an after dinner, before kids are asleep, after work, before TV watching commences time.
Get guest on phone, ask if they'd like to make the reservation. Yeah, sure, but hurry up, we're eating dinner.
They proceed to rush thru details, getting snarkier as they go.
By the time they arrive, unless they all cancel, I will have forgotten these calls. But right now? Why do I bother being polite?