Madeleine
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- Joined
- Sep 29, 2011
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One biggie that wasted a lot of our time this year was the WiFi network. About 80% of our guests said they couldn't connect to it. We have spent probably 40 hours or more and several hundred dollars trying to fix it. In the latest round of 'fixes' we finally called our DSL provider and complained that our bandwidth was being artificially limited, that we could get 3 computers connected but as soon as the 4th one hit, bam, everyone was knocked off.
The tech support guy told us we needed to up the service to double what we have now even though we told him we've already done that twice this year to no avail. He said that was the only option. We called sales and the salesman told us we couldn't upgrade, this area doesn't support that level of speed. However, he said, he lives in a house full of geeks and they run on the same internet pakcage we have with no problems, so we should try this and he gave us a list of things to do. (Interesting that sales knew more about the problem than service did, but we take our help where we can get it.)
Another trip to the WiFi hardware store, another 2-3 hours spent setting up a whole new router and we'll see how things go when we're full again and everyone has their electronics on.
If it wasn't an absolute requirement, I'd dump WiFi for guests altogether. It's not worth the grief we've gotten.
The tech support guy told us we needed to up the service to double what we have now even though we told him we've already done that twice this year to no avail. He said that was the only option. We called sales and the salesman told us we couldn't upgrade, this area doesn't support that level of speed. However, he said, he lives in a house full of geeks and they run on the same internet pakcage we have with no problems, so we should try this and he gave us a list of things to do. (Interesting that sales knew more about the problem than service did, but we take our help where we can get it.)
Another trip to the WiFi hardware store, another 2-3 hours spent setting up a whole new router and we'll see how things go when we're full again and everyone has their electronics on.
If it wasn't an absolute requirement, I'd dump WiFi for guests altogether. It's not worth the grief we've gotten.