Baygirl
Well-known member
- Joined
- May 26, 2009
- Messages
- 269
- Reaction score
- 1
So this couple stayed last night at our place... Mother bought them a room with the romance package. Long story short... Mother had called and left a message saying she wanted to make a reservation. An hour later a reservation came over online, so I didn't feel the need to call her back. She never mentioned in her voicemail she had questions or mentioned she was getting a room for someone else, just she was calling to make a reservation. This was also the only voicemail she had ever left even though she states she had tried to reach us several times. We have been closed for 3 weeks, which our answering machine stated when someone would get it.
Her daughter stayed, seemed to enjoy the stay, came for breakfast and even made it a point to say goodbye and that they would be back.. Wrote in the book in the room as well what a wonderful time they had. Then................. I get this email from the mother.
Things have been dotted out to keep it confidential. It has bothered me all night and I am waiting until tomorrow to deal with it. Thought I'd toss it out to you guys to see if you had any suggestions on what to say to her. Put it this way, I have plenty that I want to say, but... we also know in this business we have to bite our tongue.
Hi my name is .......... My phone number is ........ I live in
........ and purchased a night at the lodge for my daughter and her
husband,. We got them the honeymoon suite
because they are trying to have a baby and heard it was very romantic. I
was disappointed though because they were. They said it was too cold to
do anything outside so they wanted to stay in and get cozy with the tv
but there was none so they left and went to the movies and then dinner
and went back to spend the night at the lodge. I made numerous attempts
to call you with no results so I just booked it on the way it looks. It
was beautiful she said and breakfast was amazing but they heard everyone
else and actually were afraid to be romantic because she said everyone
could hear them. I feel I let them down for their special day and spent
a lot of money for them to go out and spend more to have somewhat of an
enjoyable night. I feel it would have been more rewarding to have gotten
a local motel with cable and a pool and saved over 100 dollars. You
don't seem to be able to get messages on the phone so I am writing to
you to let me know how disappointed she was. My daughter is a math
teacher and works so hard, I just wanted her to have a great night and
she did not. Thank you, .......................
Her daughter stayed, seemed to enjoy the stay, came for breakfast and even made it a point to say goodbye and that they would be back.. Wrote in the book in the room as well what a wonderful time they had. Then................. I get this email from the mother.
Things have been dotted out to keep it confidential. It has bothered me all night and I am waiting until tomorrow to deal with it. Thought I'd toss it out to you guys to see if you had any suggestions on what to say to her. Put it this way, I have plenty that I want to say, but... we also know in this business we have to bite our tongue.
Hi my name is .......... My phone number is ........ I live in
........ and purchased a night at the lodge for my daughter and her
husband,. We got them the honeymoon suite
because they are trying to have a baby and heard it was very romantic. I
was disappointed though because they were. They said it was too cold to
do anything outside so they wanted to stay in and get cozy with the tv
but there was none so they left and went to the movies and then dinner
and went back to spend the night at the lodge. I made numerous attempts
to call you with no results so I just booked it on the way it looks. It
was beautiful she said and breakfast was amazing but they heard everyone
else and actually were afraid to be romantic because she said everyone
could hear them. I feel I let them down for their special day and spent
a lot of money for them to go out and spend more to have somewhat of an
enjoyable night. I feel it would have been more rewarding to have gotten
a local motel with cable and a pool and saved over 100 dollars. You
don't seem to be able to get messages on the phone so I am writing to
you to let me know how disappointed she was. My daughter is a math
teacher and works so hard, I just wanted her to have a great night and
she did not. Thank you, .......................