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And by a supposed employee.I don't allow them reschedule in that way, either. But to see them publicizing how to cheat businesses out of money... that bothers me..
Expedia has been known to pull this on hotels and b&bs, which is why you should always tell them that your policies stand.And by a supposed employee.I don't allow them reschedule in that way, either. But to see them publicizing how to cheat businesses out of money... that bothers me..
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I don't allow them reschedule in that way, either. But to see them publicizing how to cheat businesses out of money... that bothers me..
I can't imagine a small business putting up with it. Much harder for a huge corporation to monitor.Eric Arthur Blair said:I don't allow them reschedule in that way, either.
How do you hold them to the original booking date if they contest? I guess the email correspondance would back you up?Hey, guess what? When we allow guests to resched we explain their cancellation period is for the original rez. So, if they are trying to avoid the fee? Tough toenails..
How do you hold them to the original booking date if they contest? I guess the email correspondance would back you up?Hey, guess what? When we allow guests to resched we explain their cancellation period is for the original rez. So, if they are trying to avoid the fee? Tough toenails..
RIki
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It's in their updated confirmation email. 'We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'egoodell said:How do you hold them to the original booking date if they contest? I guess the email correspondance would back you up?
RIki
How do you hold them to the original booking date if they contest? I guess the email correspondance would back you up?Hey, guess what? When we allow guests to resched we explain their cancellation period is for the original rez. So, if they are trying to avoid the fee? Tough toenails..
RIki
.It's in their updated confirmation email. 'We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'egoodell said:How do you hold them to the original booking date if they contest? I guess the email correspondance would back you up?
RIki
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Thank you!Madeleine said:It's in their updated confirmation email. 'We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'egoodell said:How do you hold them to the original booking date if they contest? I guess the email correspondance would back you up?
RIki
Yes. And Maddie is being nice. I would charge them the cancellation fee if it was after the 15th of May and before the 1st of November.I'm confused... Madeleine - I've seen you say this before in another thread and I just didn't understand.
" When we allow guests to resched we explain their cancellation period is for the original rez."
AND
"We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'"
The way I read it is if someone has a reservation May 15th and they want to move it to June 15th, they are still bound to the 14 days before May 15th to cancel...? So, any cancellation between May 1st and June 15th would cause them to lose their deposit...?.
Sorry, I wasn't clear. This was in response to the article telling people to avoid the cancellation charges (full night or whatever) by asking to move their rez out of the cancellation period so they can cancel without paying for the full night.I'm confused... Madeleine - I've seen you say this before in another thread and I just didn't understand.
" When we allow guests to resched we explain their cancellation period is for the original rez."
AND
"We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'"
The way I read it is if someone has a reservation May 15th and they want to move it to June 15th, they are still bound to the 14 days before May 15th to cancel...? So, any cancellation between May 1st and June 15th would cause them to lose their deposit...?.
This is how we have it worded in our policies:
Changing Your Reservation
Changes to a reservation 14 days or more from the scheduled date may be made without additional charge with full transfer of deposit.
Changes made less than 14 days before the scheduled date are subject to the above-listed rules of cancellation unless we can rebook the room for that date. Cancellation of the revised reservation at anytime will result in the forfeiture of your full deposit.
There's no way they could pull the crap suggested in that blog..
That sounds better...cancellation of the revised reservation... I like that.Proud Texan said:Cancellation of the revised reservation at anytime will result in the forfeiture of your full deposit.
Yes. And Maddie is being nice. I would charge them the cancellation fee if it was after the 15th of May and before the 1st of November.I'm confused... Madeleine - I've seen you say this before in another thread and I just didn't understand.
" When we allow guests to resched we explain their cancellation period is for the original rez."
AND
"We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'"
The way I read it is if someone has a reservation May 15th and they want to move it to June 15th, they are still bound to the 14 days before May 15th to cancel...? So, any cancellation between May 1st and June 15th would cause them to lose their deposit...?.
In the winter we have a more lenient but unwritten policy. We still charge them, but depending on occupancy we may allow them to stay at a different time with the charge being a credit on account.
We also have a policy in place for those who cancel on the last day of cancellation... we warn them that they are subject to a non-refundable deposit in the future (we don't normally take deposits). It keeps away the serial cancellation addicts.
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I hate these people.Eric Arthur Blair said:We also have a policy in place for those who cancel on the last day of cancellation... we warn them that they are subject to a non-refundable deposit in the future (we don't normally take deposits). It keeps away the serial cancellation addicts.
I'm confused... Madeleine - I've seen you say this before in another thread and I just didn't understand.
" When we allow guests to resched we explain their cancellation period is for the original rez."
AND
"We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'"
The way I read it is if someone has a reservation May 15th and they want to move it to June 15th, they are still bound to the 14 days before May 15th to cancel...? So, any cancellation between May 1st and June 15th would cause them to lose their deposit...?.
You hold them to the original date because if they are changing their rez in order to cancel without losing their deposit they will be outwitted.Dena said:I'm confused... Madeleine - I've seen you say this before in another thread and I just didn't understand.
" When we allow guests to resched we explain their cancellation period is for the original rez."
AND
"We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'"
The way I read it is if someone has a reservation May 15th and they want to move it to June 15th, they are still bound to the 14 days before May 15th to cancel...? So, any cancellation between May 1st and June 15th would cause them to lose their deposit...?
What we send out basically says this....Yes. And Maddie is being nice. I would charge them the cancellation fee if it was after the 15th of May and before the 1st of November.I'm confused... Madeleine - I've seen you say this before in another thread and I just didn't understand.
" When we allow guests to resched we explain their cancellation period is for the original rez."
AND
"We have changed your reservation dates from...to...per your request. Your original cancellation deposit refund period is still in effect.'"
The way I read it is if someone has a reservation May 15th and they want to move it to June 15th, they are still bound to the 14 days before May 15th to cancel...? So, any cancellation between May 1st and June 15th would cause them to lose their deposit...?.
In the winter we have a more lenient but unwritten policy. We still charge them, but depending on occupancy we may allow them to stay at a different time with the charge being a credit on account.
We also have a policy in place for those who cancel on the last day of cancellation... we warn them that they are subject to a non-refundable deposit in the future (we don't normally take deposits). It keeps away the serial cancellation addicts.
.I hate these people.Eric Arthur Blair said:We also have a policy in place for those who cancel on the last day of cancellation... we warn them that they are subject to a non-refundable deposit in the future (we don't normally take deposits). It keeps away the serial cancellation addicts.
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This is how we have it worded in our policies:
Changing Your Reservation
Changes to a reservation 14 days or more from the scheduled date may be made without additional charge with full transfer of deposit.
Changes made less than 14 days before the scheduled date are subject to the above-listed rules of cancellation unless we can rebook the room for that date. Cancellation of the revised reservation at anytime will result in the forfeiture of your full deposit.
There's no way they could pull the crap suggested in that blog..
I like this too. It's fair, and it avoids the confusion of what the wording can mean, and keeping up with original dates and all that. They get to move the reservation once, but none of this repeated changing just to avoid the cancellation deadline.Proud Texan said:Cancellation of the revised reservation at anytime will result in the forfeiture of your full deposit.
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