Kay Nein
Well-known member
- Joined
- Feb 13, 2012
- Messages
- 832
- Reaction score
- 3
We have a 2-night minimum this month. We take deposit equal to one night at time of reservation and the balance when they arrive. Last night a couple arrive for their 2-nights, checked into their room & slipped out for dinner before we got the balance for their stay. The other innkeeper decided to leave for the night rather than wait around until who knows how late from them to get back from dinner. This morning after breakfast they announce that they are not staying another night because the wife could not sleep with the traffic outside the window (first complaint of that ever). They packed up & left. We're so mad!! I suspect that they booked two nights because we required it, avoided us to keep from paying for 2nd night and then used an excuse to leave without fulfilling their obligation. Our mistake for not getting payment when they arrived - totally our fault. Lesson learned!!
So, how do your policies read for people who leave without finishing out their reservation. I know we've talked about this before, but I need to specifically change our policies to cover us in the future. In this case, even if we had a policy in place, I highly doubt that they'd hand over their card to allow us to charge for a night they weren't staying. However, we do have their card number from their deposit. I expect in the future the guest would have paid their balance already & then at some time decided to leave, so it would be a refund issue. However, we did have one woman a few months ago arrive for a 4 night reservation & immediately tell us that she was just staying one night before we even had a chance to ask her to settle up.
Once again, I appreciate your input... please don't remind me that it was our fault... we feel duped!!
So, how do your policies read for people who leave without finishing out their reservation. I know we've talked about this before, but I need to specifically change our policies to cover us in the future. In this case, even if we had a policy in place, I highly doubt that they'd hand over their card to allow us to charge for a night they weren't staying. However, we do have their card number from their deposit. I expect in the future the guest would have paid their balance already & then at some time decided to leave, so it would be a refund issue. However, we did have one woman a few months ago arrive for a 4 night reservation & immediately tell us that she was just staying one night before we even had a chance to ask her to settle up.
Once again, I appreciate your input... please don't remind me that it was our fault... we feel duped!!