Morticia
Well-known member
- Joined
- May 22, 2008
- Messages
- 17,771
- Reaction score
- 685
Guest calls to let us know he will be late. (Thank you! We appreciate knowing early in the day.)
I let him know it's not a problem, we will give him directions for where the room is and we'll see him in the morning.
'Aren't you going to be there to let me in? What time do you leave?'
I explain I go off the clock at 7. But it's not a problem for him to take his time getting here.
I get a cross between a sniff and a humpf and he hangs up.
Seriously? You're going to be 3 hours past our late check-in and you want someone to wait here for you? Guests are usually thrilled they don't have to rush.
I let him know it's not a problem, we will give him directions for where the room is and we'll see him in the morning.
'Aren't you going to be there to let me in? What time do you leave?'
I explain I go off the clock at 7. But it's not a problem for him to take his time getting here.
I get a cross between a sniff and a humpf and he hangs up.
Seriously? You're going to be 3 hours past our late check-in and you want someone to wait here for you? Guests are usually thrilled they don't have to rush.