Hi Iris! So sorry this happened. I know if feels like someone just stabbed you in the heart because with us it IS personal.
This was the first time I looked at your site and yes, I believe your photos show exactly what to expect when you arrive at the cottages. If I recall in another thread you indicated you had not claimed your TA listing, but given this matter I would keep a close watch for a review by these folks, and if they do be prepared to claim it and write a mgr response.
BTW, just looking at the cottages I was reminded of my childhood summers spent at Houghton Lake with my extended family. Special memories, lots of smiles. I am sure your cottages create special memories as well. Too BAD for The Fooffooffnicks, they missed out!.
OH shoot, I never replied to your post. Thanks yes, and I have claimed my TA listing, actually quite a while ago. so we will see if they write something. When you only have as few reviews as we have, then everyone counts.
In that vein, I would like to tell you all that we've had quite a few new guests in the last few weeks and most of them were booking their spots after checking out reviews. Until then I always thought it was mostly unimportant. Our reviews are not stellar, I don't know why but they brought in new and happy guests.
One of them said " We know what's important in a review. We don't pay attention to the complainers who have a problem with something petty, we know how to read these reviews."
These guests made reservations for a cottage that, according to one review, has a harder bed then they are used to at home. This is good to know.
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