Madeleine
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- Sep 29, 2011
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I've been really embarrassed by guests telling me what's been missed. Mostly it is items in the dresser drawers. However, I have found items under the bed that were there for weeks (pay stub with guest's name and her fuzzy slippers).Well I am not in the same predicament as many of you...I only have to clean two suites and a cottage. But that is more than enough for me to manage. When DH strips a room for a turnover, I have to go over it again because he always misses those washcloths on the shower rod or even the ones balled up in the shower cubby corner. He will often forget to take the shower curtain down, and he never looks under the beds. That is why I do the cleaning.
Like you all, I can be obsessed with the details...especially when it comes to cleaning. Would I want some one to tell me we missed a wash cloth? Not really. I know it is not a regular occurrence because I clean each bathroom personally. And as difficult as it has been to do, I have learned to forgive myself for the occasional oversight. Panites left in a drawer by the previous guest? Yes, I want to know because I need to be reminded to check those drawers every time I flip a room.
Deep cleaning here happens in the spring and also in spurts if a room happens to be open for a day or two during the season. Otherwise, I do the best I can and leave it at that. If someone freaks over a cobweb, I can only apologize and try to explain that we live in the country where there are spiders and bugs. Short of vacuuming every day (which we do), and spraying poison all over the place (which we will not do) , there is not much else we can do about cobwebs. Windows are continually sprayed with salt from the sea and there are not enough hours in the day to keep them clean. We spray them with fresh water after a big nor'easter storm and give them a good scrubbing once a year. Period.
Guests have handed me clothing found in the room. I have no idea how long it's been in there. One guest thought it was MY clothing that I was storing in a guest room!
Another guest found an empty condom wrapper.
I found a bunch of unopened condom packs (in the same room but not in the same place).
Yes, I want to know these things. It hurts. And it's really important to let the guest know that we are very sorry those items were overlooked.
I was following around our housekeeper, checking her work and she was standing in the room with me. I asked, 'Does this all look right to you?' Yes, it did. I asked, 'Even that wadded up facecloth in the shower?' So, of course I figured she had not even bothered to clean the shower. You could not have cleaned around it and not seen it.
I am amazed when I walk into a room I just finished and realize the shades are every which way and the pillow shams are tossed on a chair. Or the guest book is on the floor. Where was my brain???
As the owner/housekeeper I do want to know. I want to be able to fix it.