Generic
Well-known member
- Joined
- Feb 24, 2011
- Messages
- 7,728
- Reaction score
- 281
Customer calls X, wants to cancel 1 of a 3 day minimum. No. Oh? Yes, it's a none or all choice. BTW, warn customer it will rebook quickly. Customer cancelled, just over 2 hours until it was rebooked.
Customer calls X wants to cancel a non-refundable rate. No. What do you mean no? I mean that's the point of non-refundable, it's non-refundable.... oh? Can I modify the reservation? No, it's non-refundable. If X wants to pay for it, you can refund him what you are willing to pay. What? X is welcome to pay me the full amount and refund the customer from your side.... no? I guess we have a better understanding of what non-refundable is.
Customer calls X wants to cancel a non-refundable rate. No. What do you mean no? I mean that's the point of non-refundable, it's non-refundable.... oh? Can I modify the reservation? No, it's non-refundable. If X wants to pay for it, you can refund him what you are willing to pay. What? X is welcome to pay me the full amount and refund the customer from your side.... no? I guess we have a better understanding of what non-refundable is.