Recent content by Delwood

Our first year in operation we were in a very similar situation. A guest had invited one of their friends over to socialize on our deck. This guest was wearing high heels and ended up stumbling on a ramp/threshold between the door and the deck. Long story short, this guest had sprained an ankle...

The short and least confrontational answer is to cancel the reservation no questions asked. If you want to press the issue as for his TDY/travel orders to see if the government is paying for his lodging, meals/expenses over the days he has a reservation. If the government isn’t paying for him...

We do "long-term" tenants every winter, largely because winter operating costs in my area are astronomical, even to sit empty, and unfortunately do not attract any guests in the winter. But we are close to a couple of universities and hospitals. Every year we tend to get a couple of mature...

I use Gilchrist & Soames "spa" line, and purchase by the gallon and have aquamentities dispensers. We buy ours from a wholesaler (paper supply), who happens to also carry hospitality products for many of the hotels in our area.

During our off-season, Sept to April , we have a room choice that is a "flexible" option that we list as our lowest cost room choice ($5-10 less than our lowest cost room). We just state that specific requests (stairs, bed type/size, more than 2 guests, etc) cannot be accommodated with this...

Reviews for us this year are about normal, but most guests find us through TA. Many guests still comment that they found us through TA as well, and reviews from previous guests is what encouraged them to book with us. I've noticed that B&B's that have moved to allow OTA bookings have seen a...

We used to offer multi-night discounts, but getting people to stay two consecutive nights in our area is extremely difficult, and we would get guests spending their first night in town and then their last night in town before heading back home and would ask for the multi-night discount. We are...

Similar thing happened to us as well. Town 35 miles south of us is now part of our city, so now 15+ bed and breakfasts have been included in our market. To add insult, when you click on businesses in the other town they still have their own market (i.e. they get exposure in two locations). Will...