We've had quite a few wedding parties... They tend to be so demanding (everything has to be PERFECT) and also tend to be very dirty, leaving rubbish/cigarette butts everywhere.
Google Ads work quite well for us even though the ads are a bit tricky to set up.
Some keywords cost a lot of money but will give you big traffic to your website. Other keywords cost much less but well nobody uses them... You have to choose what is your strategy.
That is indeed a very negative review even though I have read much worse on TA... Pictures are usually far worse.
Plus I thought the response from the owner was not convincing at all... Could have been better.