Recent content by MoosewoodInn

Hi everyone! I just wanted to come in and say hello! I’m still alive and still at it over here. I cannot believe how busy we were for it being our first year. We thought we would be struggling to convince people to give us a shot but holy cow. We were totally full all day every day for months...

Lol!!! That is so true! Thank you

Yes. It was through booking.com

We feel the same way. They told us over the phone that we would have been able to respond had they added any comments. We don’t think they will be doing anything to aid us. We’ve since found forums online of many businesses complaining about retaliatory bad reviews as a result of filing guest...

Unfortunately, I cannot respond because they did not include comments with their review. Only a rating. Had they even said one word I could’ve replied!

4-7 sounds like a dream! Also seems like you have some great relationships with your returning guests. What a fun night for you!

I’m going to get my husband to start looking into keyless entry or a lock box. That’s a great idea! Thank you!

This is all very good information and things we have been discussing! It feels good to hear it from someone with experience. We have the ring doorbell and nest security cameras, and that’s how we knew for certain the guests who had complained weren’t exaggerating. When we first opened we were at...

I know this is an old post, but I’m bringing it back! What about check in hours? Our check in hours are listed as 3-10pm and we keep finding ourselves waiting until 12am-1am for our last reservation check ins to arrive. Part of our problem is that we are at the mercy of booking.com. But how do...

Thank you! I think part of my problem is all the Instagram/Pinterest log cabin browsing I do. They have a way of capturing the feeling of the space, not just the image of it. I think it has to do with the fact that we haven’t been here long enough to add all of those finishing touches. Our...

My mom says exactly that about needing a couple bad reviews to make people believe the good ones! Your response is so well written. There is so much to this business that I am getting used to. The people we had snuck many more adults into the room they were staying in, and the guests in the...

Unfortunately because they did not leave a comment in the body of the review, booking.com does not allow us to reply! Had they said even one word besides the title, we could have responded!

Had to file guest misconduct and banned someone from booking us through booking.com. To retaliate they gave us our first 1 star review. The title “BAD” …lol no body to their review. Oh well. It is bound to happen! We had guest complaints from the rooms next door and they broke our policies...

That’s a great idea! I didn’t even think to look up any apps! Thank you! We had a photographer take pictures of our home that we sold in Florida before moving up here and they edited them soo much. It was almost too saturated to look at! Lol so there’s one “not to do” I’ve learned from experience!

We are still working on our updates, and will be going through the winter. You gave great advice, thank you so much for taking the time! I just enjoy taking pictures, lol! So I appreciate your help!