Recent content by MountainMystery

Thanks for the responses everyone. I think I'm definitely going to tighten it up a bit!

I'm currently working on creating a procedure to handle group reservation requests, as well as a group contract and policies. We get a fair number of groups here and there hasn't ever really been anything in place to help us understand how to work with them. The previous managers used to let...

ooohhhh, fiber optic.... When we lived up in Maryland, we were so excited to see that FiOS got installed in our area, even before some of the bigger metro areas around us. We were one of the first to switch to it and it really spoiled me bad. When I first got down here to our new place, they...

haha, I LOVE this! We get these people too... The first 3 minutes of a phone call is taken up by them listing everything organization they are members of, their age, what wars they fought in, how long they've been coming here, and how many other guests they are responsible for bringing to us...

Ok, seriously... I just cussed out loud as I scrolled past this picture.

I like this part: This is exactly the problem we are now dealing with. In the past, the place was completely in group 1, and the guests knew it. They come back all the time and love the place, but absolutely hate the idea that perhaps the price might raise a bit, or the way we do things might...

We advertised recently and was able to hire someone that I think will work out really well for us- fingers crossed! But we did have one lady that applied who was neighbors with another staff member. DH gave me her application after she had left and said she had quite a bit of hotel housekeeping...

Maybe I could use this too... I get so many people who say that the previous managers used to give them much bigger discounts (sometimes as much as 60%, even during peak periods), and why won't I do that or honor their prices? In the same breath, they ask why the place hasn't been painted in...

ooohhh! A bb detection dog! I'm going to start looking into this... That sounds awesome (expensive, but awesome)!

We've dealt with these rookie mistakes too! What bothers me even more are the people that arrive at 9 am for their reservation.. even though check-in is not until 3! I had a guy call yesterday and ask how early he could arrive for a reservation next week, because he works nights. I kind of frown...

Famous last words

I don't usually recommend many products to others, but I wanted to share this one because I've really been amazed by how easily it's solving our problem! I thought maybe some of you might find it helpful too. I know I've read some posts in the past about guest WiFi and security and such...

Thanks for sharing your experience Scrambled! Our pest guy will be here this afternoon, so I'm anxious to find out what he says. While he's here, I'm going to ask him to help us check every room just to be safe. I'm really hoping he says that it's just an isolated incident that's limited to the...

From my research, I have read that the bites are often in a line, unlike mosquito or flea bites which are more random and spread around. With some people, bites can take many hours to show up and get itchy, but others can have an allergic reaction to them and the bites can show and itch...

No, that is a bed bug. The vary in size, depending on what stage they are. Just like ticks, as they feed, they grow bigger and bigger. I found a couple of varying size in the room. One is large- almost as big as the flat end of a Bic pen. It's definitely big enough to easily see. The others were...