Recent content by ravensloft

Exactly! Having something like this would be especially handy come holidays/peak seasons!

I thought about doing that as well, even having them fill out the card at the front desk as they check-in, but sometimes we have several check-ins at once so I don't want to keep guests at the desk too long.

You are absolutely right about not wanting people to know the guests' plans! I had planned to have housekeeping collecting them the night of their arrival. We're relatively small compared to other properties--9 rooms in our main building, two suites outside of the main building. I figured I...

Where I work, we (housekeepers, of which I'm the manager of) often run into timing issues with makes and turn downs. We're fed the wrong information from the concierge, someone stays behind but the car is gone, guests expect a room to be cleaned every time they leave it multiple times a day...