Recent content by rpwiki

Thanks! Your package designs are great. We have an emerging local organic food / wines industry emerging that we want to leverage off given we're about 5 hours north of Napa/Sonoma and can expect to draw food/wine lovers from the Bay Area up. I think we're covered under our existing liquor...

Does anyone run winemakers dinners during the winter? We have some great local / regional wineries here that we are strating to partner with and promote. We're looking to run a series of winemaker dinners Jan / Feb and (having never done this before) and interested to hear from folks who have...

I'm a kiwi married to an American. It took me a while to work out that electric kettles were an oddity here (and an essential piece of kitchen equipment back home). Figures though considering we drink a lot more tea. I have a theory about the role of tea as a social mechanism in the commonwealth...

We don't set separate rates for weekends, but we "treat" Sundays in terms of staffing etc as a weeknight because it "behaves" more like a weeknight than a weekend. Fri/Sat crowd tend to arrive promptly at 4pm check-in and will linger longer in the evenings over dinner because they are "at" their...

Unless you knew that the audience was exactly your target market; and that your conversion rate would be relatively high, then I would avoid it. Of course, I don't know your specific situation - maybe you have a lot of golfers stay with you; maybe you're close to a PGA course? If you are an...

Luckily we're in the middle of a National Park, but the MAJORITY of people want advice about specific trails etc. We have a good variety of "canned" responses depending on what their needs are - driving and have a few houras or multie-day stays etc. We also try hard to promote local guides and...

We had some make a reservation yesterday who is getting married at 10 a.m. on 10-10-10 and has asked to stay in Room 10 - to the point of paying out guests who are already booked into that room!

One misspent year as a high school exchange student in Austria means I can usually surprise the occasional German tourist - no one expects a thick Austrian-german accent from a 6' 4" kiwi living in Northern California; quite the party trick.

I'd like to say it's part of a clever SEO strategy to misspell everything! Sadly...not. I hate to make people cry, but that's a great story. We have a lot of people coming back to the area who have spent countless childhoods fishing on the Klamath. With my wife's family's association to the area...

We use our website to VERY CAREFULLY AND EXPLICITLY manage expectations. We don't use a booking service because, thankfully, we have great direct traffic to our site and, frankly, it's difficult for us to manage expectations through a third party service. If we had less web traffic we might...

We're switching to Rezovation GT in the fall from Superinn. We run a 12 room property with dining and SuperInn, as mentioned, simply takes too many clicks to perform basic routines. Plus, without integrated quickbooks functionality or CC processing, we end up entering data twice or three times...

Agreed! Google Places has a new "barcode" feature that allows users to scan the barcode with their iPhone (and/or Android) and it brings up your Google business info. I haven't looked at how you can transfer the bardcode to external marketing materials (right now it looks like you can only print...

I used Vistaprint for our print needs too (we are rural and don't have easy access to an offset printer). I design our branding materials (including website - from misspent law schhol days sharing a house with folks at Design School), but I would highly recommend to anyone to check out freelance...

Thanks all. We had a long discussion Sunday night about past reservations and figured that at least we have the contact information for all our past guests and we have some "new Innkeeper capital" to burn. We also reasoned that IF we had started the Inn new, we would not have chosen Superinn as...

Interested in knowing more about the impact of the carriage return and who you managed this. Yes, our life will be dramtically easier with Rezo GT!