Recent content by sgruning

I will find out the brand, but told the mattress store it was for lodging and he suggested pillow tops that you DO NOT HAVE TO FLIP. My husband works for Hyatt and asked the purcharsing and housekeeping managers about them and they recommended them as well. We did get a multi-mattress discount...

We own an Inn, not a "B&B" per se. We do not live at the Inn. In fact, we live 5 hours away. We do have a housekeeper and manager in the immediate area. We also have our second home there so we are there frequently and plan to retire there as well. There are so many extras I would like to...

Thank you Breakfast Diva! Very good points from you and others. MUCH APPRECIATED and food for thought - no pun intended. I could do vouchers and have thought about it. However, In my recent survey, I am getting comments that it is discounts that will bring guests back. And when rating the...

If they book on-line through my booking engine, the automated response that I approve to send out states they will receive another email with detailed info. If on the phone, I tell them to expect the email and if they do not see it, check their spam folder. If they still do not see it, to call...

In regards to the breakfast, we do state it and I make sure when they call. I also offer a breakfast basket as an upsale. We do not have a kitchen in our Inn AT ALL. No stove what so ever. So I couldn't cook if I wanted to. All the rooms are used for parlors, sitting, bedrooms, bathrooms, etc.

Hi Joey: We are an overnight guest lodging, so we always hope to have booking for 2+ nights stay or more. This person was a 1 nighter in our two bedroom/two bathroom guest suit. He stated he didn't have enough soap (there were 4 bars) and that he did not have shampoo. This is the first time...

Hello! We are a small overnight lodging (NOT a B&B), we do offer soap and jacuzzi bath gel pillows, hair dryers, robes and nice towels. We do not offer shampoo/conditioner. We do not advertise this either. Is it typical to offer this?