Sounds like you should call the nurse on duty and let THEM take him back to his cell...
Seriously, it makes you wonder how some people navigate the average day, doesn't it?
People who MUST check in early and then don't show up when they've said they would.
People who ask me "what can you do for me" when inquiring about booking a room with us.
People who ask me if our breakfasts are good or place is nice-- IT'S MY HOME AND I DO THE COOKING-- WHAT DO YOU THINK I WILL...