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Hi Joey, Can I quote you on your "99% of our guests are genuine ...1% are rotten to the core ... " remark? It's a good one and will resonate with other properties. If so, can I use our property and name? Feel free to email me at [email protected]. Thanks!

Thanks for your responses! Still looking for examples, so let me know if you have a good one. Also, if you need help responding to reviews join my free Review Clinic webinar with Revinate: http://www.danieledwardcraig.com/2011/06/the-review-doctors-are-in.html

Hi there, I'm working on an article about travelers using the public nature of social media (Facebook, Twitter, TripAdvisor etc) to request special treatment in advance of stay, to air grievances during their stay, and to use the threat of writing a bad review to exact concessions, discounts...